FM
Florah M
1 reviews | Active since Jun 2013
02 Jul 2021, 21:50
Poor Service
I bought a laptop online I discovered that it was faulty I returned a laptop at your MTN store and my contract was cancelled.i was surprised to see that R5600 was debited in my account.i called your call centre I was not helped
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
02 Jul 2021, 22:16Hi Florah,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience. We deeply sorry to hear this.
We will get one of our Customer Care Consultant to contact you within business hours and do a follow up on your cancellation.
Your refence number is RCO118697
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience. We deeply sorry to hear this.
We will get one of our Customer Care Consultant to contact you within business hours and do a follow up on your cancellation.
Your refence number is RCO118697
Regards,
The Mondo Team
Mondo's reply02 Jul 2021, 22:16
Official
Hi Florah,
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience. We deeply sorry to hear this.
We will get one of our Customer Care Consultant to contact you within business hours and do a follow up on your cancellation.
Your refence number is RCO118697
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience. We deeply sorry to hear this.
We will get one of our Customer Care Consultant to contact you within business hours and do a follow up on your cancellation.
Your refence number is RCO118697
Regards,
The Mondo Team
FM
Florah M's updateReviewer Update
05 Jul 2021, 12:52- Mondo is a **** they didn't call me
FM
Florah M's update05 Jul 2021, 12:52
Reviewer Update
- Mondo is a **** they didn't call me
Mondo's replyOfficial
05 Jul 2021, 13:06Hi Florah,
Trust you are well.
Please note that you will receive a call shortly.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please note that you will receive a call shortly.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's reply05 Jul 2021, 13:06
Official
Hi Florah,
Trust you are well.
Please note that you will receive a call shortly.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Trust you are well.
Please note that you will receive a call shortly.
We do apologize for the inconveniences caused.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Jul 2021, 16:09Hi Florah,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a follow up on credits has been sent to MTN.
Kindly note that we will keep you updated.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a follow up on credits has been sent to MTN.
Kindly note that we will keep you updated.
Regards,
The Mondo Team
Mondo's reply05 Jul 2021, 16:09
Official
Hi Florah,
Trust you are well.
As per your telephonic discussion with Nicole, please note that a follow up on credits has been sent to MTN.
Kindly note that we will keep you updated.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that a follow up on credits has been sent to MTN.
Kindly note that we will keep you updated.
Regards,
The Mondo Team
FM
Florah M's updateReviewer Update
09 Jul 2021, 21:13I'm still waiting for Mondo or MTN to refund me my R5600 my Kids are starving
FM
Florah M's update09 Jul 2021, 21:13
Reviewer Update
I'm still waiting for Mondo or MTN to refund me my R5600 my Kids are starving
Mondo's replyOfficial
12 Jul 2021, 08:39Hi Florah,
One of our dedicated consultants will be in contact with you to provide you with an update soon.
Regards,
The Mondo Team
One of our dedicated consultants will be in contact with you to provide you with an update soon.
Regards,
The Mondo Team
Mondo's reply12 Jul 2021, 08:39
Official
Hi Florah,
One of our dedicated consultants will be in contact with you to provide you with an update soon.
Regards,
The Mondo Team
One of our dedicated consultants will be in contact with you to provide you with an update soon.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Jul 2021, 07:50Hi Florah,
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Mondo's reply13 Jul 2021, 07:50
Official
Hi Florah,
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Please note that due to protest action, our offices are closed.
Note that we will be in contact with you as soon as we return to the office.
Thank you for understanding.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Aug 2021, 11:10Hi Florah,
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply05 Aug 2021, 11:10
Official
Hi Florah,
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, you have confirmed that MTN has made contact with you and advised that they will credit you by the end of August.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team