NM
Ntombi M
1 reviews | Active since Feb 2021
26 Jan 2024, 09:18
Poor service
Well I took internet with MTN and apparently Mondo is the 3rd party that assisted, I have not not yet received the router. I contacted MTN to enquire about this; they advised that no payment is reflecting on their side and no contract shows on their side.
I was then transferred to Mondo to enquire, they requested proof of payment which was sent to them but no response only automated replies from them.
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Mondo's replyOfficial
26 Jan 2024, 11:32Hi Ntombi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. The proof of payment has been received and we have escalated this to the relevant department.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. The proof of payment has been received and we have escalated this to the relevant department.
Regards,
The Mondo Team
Mondo's reply26 Jan 2024, 11:32
Official
Hi Ntombi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. The proof of payment has been received and we have escalated this to the relevant department.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. The proof of payment has been received and we have escalated this to the relevant department.
Regards,
The Mondo Team