EV
Elanie V
1 reviews | Active since Jul 2021
27 Jul 2021, 09:29
Poor Service
I am very disappointed with the service, I cancelled the contract as the phone I app**** for was rated poorly. More than a month later the contract was not cancelled and I was not able to upgrade at Telkom self because of it, twice....and I am 2 hours drive from the nearest Telkom!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
27 Jul 2021, 09:32Hi Elanie,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128577
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128577
Regards,
The Mondo Team
Mondo's reply27 Jul 2021, 09:32
Official
Hi Elanie,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128577
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO128577
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jul 2021, 13:24Hi Elanie,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply28 Jul 2021, 13:24
Official
Hi Elanie,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Aug 2021, 15:22Hi Elanie,
Please note that we have been unsuccessful in attempting to contact you.
Telkom has confirmed that your contracts are cancelled.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Please note that we have been unsuccessful in attempting to contact you.
Telkom has confirmed that your contracts are cancelled.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 15:22
Official
Hi Elanie,
Please note that we have been unsuccessful in attempting to contact you.
Telkom has confirmed that your contracts are cancelled.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Please note that we have been unsuccessful in attempting to contact you.
Telkom has confirmed that your contracts are cancelled.
Your query is resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team