DH
Dave H
1 reviews | Active since Jan 2022
11 Jan 2022, 08:07
Poor service
I was sold an upgrade to my MTN contract. No mention that the existing contract would be terminated, so I get billed an early termination fee. I have been trying for a month now to get the contract cancelled, as it was sold **********ly to me. All I get is automated replies. Quick to sell, slow to support.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
11 Jan 2022, 08:33Hi Dave,
Trust you are well.
Thank you for taking the time to write to us about your MTN contract dispute.
As per our records, an investigation has been logged to have the sale call recording assessed.
Kindly note that due to the above being delayed, we have escalated this query to the relevant team for urgent feedback.
Therefore, we will provide you with an update by COB today.
We do apologize for the level of service which you have received thus far.
Case No: RCO168223
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN contract dispute.
As per our records, an investigation has been logged to have the sale call recording assessed.
Kindly note that due to the above being delayed, we have escalated this query to the relevant team for urgent feedback.
Therefore, we will provide you with an update by COB today.
We do apologize for the level of service which you have received thus far.
Case No: RCO168223
Regards,
The Mondo Team
Mondo's reply11 Jan 2022, 08:33
Official
Hi Dave,
Trust you are well.
Thank you for taking the time to write to us about your MTN contract dispute.
As per our records, an investigation has been logged to have the sale call recording assessed.
Kindly note that due to the above being delayed, we have escalated this query to the relevant team for urgent feedback.
Therefore, we will provide you with an update by COB today.
We do apologize for the level of service which you have received thus far.
Case No: RCO168223
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN contract dispute.
As per our records, an investigation has been logged to have the sale call recording assessed.
Kindly note that due to the above being delayed, we have escalated this query to the relevant team for urgent feedback.
Therefore, we will provide you with an update by COB today.
We do apologize for the level of service which you have received thus far.
Case No: RCO168223
Regards,
The Mondo Team
DH
Dave H's updateReviewer Update
13 Jan 2022, 10:28Morning
So this just enhances my dissatisfaction. I was promised an answer 2 days ago. 48 hrs later and still no update.
Poor service!
So this just enhances my dissatisfaction. I was promised an answer 2 days ago. 48 hrs later and still no update.
Poor service!
DH
Dave H's update13 Jan 2022, 10:28
Reviewer Update
Morning
So this just enhances my dissatisfaction. I was promised an answer 2 days ago. 48 hrs later and still no update.
Poor service!
So this just enhances my dissatisfaction. I was promised an answer 2 days ago. 48 hrs later and still no update.
Poor service!
Mondo's replyOfficial
13 Jan 2022, 15:11Hi Dave,
Trust you are well.
As discussed with Nicole, please note that the investigation has been deemed Valid (in you favor).
An upgrade reversal has been submitted to MTN, due to the above.
Once reversal is done, a refund will be passed.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that the investigation has been deemed Valid (in you favor).
An upgrade reversal has been submitted to MTN, due to the above.
Once reversal is done, a refund will be passed.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply13 Jan 2022, 15:11
Official
Hi Dave,
Trust you are well.
As discussed with Nicole, please note that the investigation has been deemed Valid (in you favor).
An upgrade reversal has been submitted to MTN, due to the above.
Once reversal is done, a refund will be passed.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that the investigation has been deemed Valid (in you favor).
An upgrade reversal has been submitted to MTN, due to the above.
Once reversal is done, a refund will be passed.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
DH
Dave H's updateReviewer Update
28 Jan 2022, 15:4015 days later and I am still waiting for the refund. I have followed up 5 times, to the same answer - we are waiting for an answer. I am also waiting for an answer.
Still will not recommend Mondo
Still will not recommend Mondo
DH
Dave H's update28 Jan 2022, 15:40
Reviewer Update
15 days later and I am still waiting for the refund. I have followed up 5 times, to the same answer - we are waiting for an answer. I am also waiting for an answer.
Still will not recommend Mondo
Still will not recommend Mondo
Mondo's replyOfficial
22 Feb 2022, 16:00Hi Dave,
Please note that your reversal is in progress and once reversal is done, a refund will be done.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your reversal is in progress and once reversal is done, a refund will be done.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply22 Feb 2022, 16:00
Official
Hi Dave,
Please note that your reversal is in progress and once reversal is done, a refund will be done.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your reversal is in progress and once reversal is done, a refund will be done.
We do apologize for the delay.
Regards,
The Mondo Team