AO
Angelique O
1 reviews | Active since Jun 2018
27 Sept 2021, 08:20
poor service
Brought a phone from you guys and got it last week Friday, but there is damage to the phone. Back camera with flash gives bad images. The screen also isn't in good condition.
Your WhatsApp and Facebook chat is ridiculous. I can't call due to no airtime. My partner called you guys and asked that you call me directly, but they had excuses and said they cant.
. I'm giving you guys 2 days to prove yourself and fix this, after that I'll be going to more social media sites.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
27 Sept 2021, 08:59Hi Angelique,
Thank you for taking the time to write to us about your OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138746
Regards,
The Mondo Team
Thank you for taking the time to write to us about your OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138746
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 08:59
Official
Hi Angelique,
Thank you for taking the time to write to us about your OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138746
Regards,
The Mondo Team
Thank you for taking the time to write to us about your OBF query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138746
Regards,
The Mondo Team
AO
Angelique O's updateReviewer Update
27 Sept 2021, 15:38How on earth are you investigating the query if you did not even ask for any details of the client?
I phoned earlier and asked a member of the team to phone Nathan the account holder and she said she will. Up till now he have not receive any calls
I phoned earlier and asked a member of the team to phone Nathan the account holder and she said she will. Up till now he have not receive any calls
AO
Angelique O's update27 Sept 2021, 15:38
Reviewer Update
How on earth are you investigating the query if you did not even ask for any details of the client?
I phoned earlier and asked a member of the team to phone Nathan the account holder and she said she will. Up till now he have not receive any calls
I phoned earlier and asked a member of the team to phone Nathan the account holder and she said she will. Up till now he have not receive any calls
AO
Angelique O's updateReviewer Update
27 Sept 2021, 15:49sent. I expect the account holder to be contacted before close of business. This kind of service is pathetic.
AO
Angelique O's update27 Sept 2021, 15:49
Reviewer Update
sent. I expect the account holder to be contacted before close of business. This kind of service is pathetic.
Mondo's replyOfficial
27 Sept 2021, 16:55Good day,
Please note that the account holder has been contacted and advised of the process.
Regards,
The Mondo Team
Please note that the account holder has been contacted and advised of the process.
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 16:55
Official
Good day,
Please note that the account holder has been contacted and advised of the process.
Regards,
The Mondo Team
Please note that the account holder has been contacted and advised of the process.
Regards,
The Mondo Team
AO
Angelique O's updateReviewer Update
01 Oct 2021, 08:15 PLEASE CALL ME URGENTLY. This is unacceptable. Went to telkom and was told the POD you guys sent is not valid.
I also feel this is a MONDO problem not a TELKOM problem and request that you come collect the phone and sort this out! WE'VE been trying to get ahold of you guys for days.
I'm giving you the opportunity to proof your company and rectify this situation. I will however not keep quiet about this if a solution is not given.
I also feel this is a MONDO problem not a TELKOM problem and request that you come collect the phone and sort this out! WE'VE been trying to get ahold of you guys for days.
I'm giving you the opportunity to proof your company and rectify this situation. I will however not keep quiet about this if a solution is not given.
AO
Angelique O's update01 Oct 2021, 08:15
Reviewer Update
PLEASE CALL ME URGENTLY. This is unacceptable. Went to telkom and was told the POD you guys sent is not valid.
I also feel this is a MONDO problem not a TELKOM problem and request that you come collect the phone and sort this out! WE'VE been trying to get ahold of you guys for days.
I'm giving you the opportunity to proof your company and rectify this situation. I will however not keep quiet about this if a solution is not given.
I also feel this is a MONDO problem not a TELKOM problem and request that you come collect the phone and sort this out! WE'VE been trying to get ahold of you guys for days.
I'm giving you the opportunity to proof your company and rectify this situation. I will however not keep quiet about this if a solution is not given.
Mondo's replyOfficial
01 Oct 2021, 09:21Good day,
Please note that we have sent an email with the correct documents attached.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we have sent an email with the correct documents attached.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 09:21
Official
Good day,
Please note that we have sent an email with the correct documents attached.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that we have sent an email with the correct documents attached.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
AO
Angelique O's updateReviewer Update
01 Oct 2021, 09:37As mentioned we won't be going back to Telkom as this is a Mondo problem. Telkom will be charging for the repair of the phone. And that's not acceptable as we tried to get in contact with mondo for a while now to fix this.
AO
Angelique O's update01 Oct 2021, 09:37
Reviewer Update
As mentioned we won't be going back to Telkom as this is a Mondo problem. Telkom will be charging for the repair of the phone. And that's not acceptable as we tried to get in contact with mondo for a while now to fix this.
Mondo's replyOfficial
01 Oct 2021, 09:55Good day,
Trust you are well.
As discussed with Mondo, earlier this week, we are unable to log an OBF query as it is out of the 7 day period.
Should you require further assistance, you may visit your nearest Telkom Direct store,
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, earlier this week, we are unable to log an OBF query as it is out of the 7 day period.
Should you require further assistance, you may visit your nearest Telkom Direct store,
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 09:55
Official
Good day,
Trust you are well.
As discussed with Mondo, earlier this week, we are unable to log an OBF query as it is out of the 7 day period.
Should you require further assistance, you may visit your nearest Telkom Direct store,
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, earlier this week, we are unable to log an OBF query as it is out of the 7 day period.
Should you require further assistance, you may visit your nearest Telkom Direct store,
Regards,
The Mondo Team