Poor service
very unhappy with the service, opted for an upgrade they made a new cellphone contract instead, now ive been debited for the cancelation fee while they told me that they have sorted the matter since it was a mistake on their side
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Replies (2)0
Replies (2)
Mondo's replyOfficial
17 Mar 2022, 16:40Good day Siphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176002
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176002
Regards,
The Mondo Team
Mondo's reply17 Mar 2022, 16:40
Official
Good day Siphiwe,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176002
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176002
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2022, 10:49Hi Siphiwe,
Trust you are well.
Please note that your MTN line has been canceled and credit has been passed.
The above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and credit has been passed.
The above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 10:49
Official
Hi Siphiwe,
Trust you are well.
Please note that your MTN line has been canceled and credit has been passed.
The above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been canceled and credit has been passed.
The above query will now be closed.
For further inquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team