PG
Phindile G
1 reviews | Active since Jan 2024
08 Jan 2024, 10:26
POOR SERVICE
Poor service ever, they make people sign for contract but they dodnt have stock. signed for contract on the 02nd January 2024 I did everything even Debicheck. but still my order is not shipped. when I follow-up they keep on extending days of oder processing. each time they tell a different storry.
Its Disgusting how unprofessional these people are.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
08 Jan 2024, 14:37Hi Phindile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your MTN application is in progress and delivery takes place within 7 to 14 working days. DSV will call you once the order is ready for delivery.
Your case number is : RCO473118.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your MTN application is in progress and delivery takes place within 7 to 14 working days. DSV will call you once the order is ready for delivery.
Your case number is : RCO473118.
Regards,
The Mondo Team
Mondo's reply08 Jan 2024, 14:37
Official
Hi Phindile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your MTN application is in progress and delivery takes place within 7 to 14 working days. DSV will call you once the order is ready for delivery.
Your case number is : RCO473118.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Your MTN application is in progress and delivery takes place within 7 to 14 working days. DSV will call you once the order is ready for delivery.
Your case number is : RCO473118.
Regards,
The Mondo Team
Mondo's replyOfficial
10 Jan 2024, 14:43Hi Phindile,
Trust you are well.
Your MTN order is now at delivery stage and DSV will call you today to schedule a delivery appointment with you.
Due to the above your query will now be closed. Should you require further assistance you may contact our customer care service.
Kind Regards,
The Mondo Team
Trust you are well.
Your MTN order is now at delivery stage and DSV will call you today to schedule a delivery appointment with you.
Due to the above your query will now be closed. Should you require further assistance you may contact our customer care service.
Kind Regards,
The Mondo Team
Mondo's reply10 Jan 2024, 14:43
Official
Hi Phindile,
Trust you are well.
Your MTN order is now at delivery stage and DSV will call you today to schedule a delivery appointment with you.
Due to the above your query will now be closed. Should you require further assistance you may contact our customer care service.
Kind Regards,
The Mondo Team
Trust you are well.
Your MTN order is now at delivery stage and DSV will call you today to schedule a delivery appointment with you.
Due to the above your query will now be closed. Should you require further assistance you may contact our customer care service.
Kind Regards,
The Mondo Team