CK
Chanoline K
1 reviews | Active since Oct 2021
21 Oct 2021, 22:09
Poor Service
Mondo does not have any customer service. I tried 3 times to apply for a device. Everything gets approved but it never gets delivered or consultans don't even contact you.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Oct 2021, 08:21Hi Chanoline,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145523
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145523
Regards,
The Mondo Team
Mondo's reply22 Oct 2021, 08:21
Official
Hi Chanoline,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145523
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145523
Regards,
The Mondo Team
Mondo's replyOfficial
31 Jan 2022, 08:37Hi Chanoline,
Trust you are well.
As per our records, we have found the the MTN application which was done by Mondo in October 2021 reflects as cancelled on the MTN system.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found the the MTN application which was done by Mondo in October 2021 reflects as cancelled on the MTN system.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply31 Jan 2022, 08:37
Official
Hi Chanoline,
Trust you are well.
As per our records, we have found the the MTN application which was done by Mondo in October 2021 reflects as cancelled on the MTN system.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found the the MTN application which was done by Mondo in October 2021 reflects as cancelled on the MTN system.
Your query will now be closed.
We do apologize for the delayed response.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team