SA
Sally A
1 reviews | Active since Oct 2021
18 Oct 2021, 10:47
Poor Service
On 8th October I called Vodacom to cancel a subscription and to return a laptop included in the subscription. This was 4 days after I had received it , so well within the time frame specified by Vodacom. The laptop has not yet been collected!
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
18 Oct 2021, 11:15Hi Sally,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144203
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144203
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 11:15
Official
Hi Sally,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144203
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144203
Regards,
The Mondo Team
SA
Sally A's updateReviewer Update
18 Oct 2021, 16:43Thank you. I'll wait to hear from you..
SA
Sally A's update18 Oct 2021, 16:43
Reviewer Update
Thank you. I'll wait to hear from you..
Mondo's replyOfficial
18 Oct 2021, 16:59Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 16:59
Official
Good day,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
SA
Sally A's updateReviewer Update
18 Oct 2021, 17:03When will I hear from you?
SA
Sally A's update18 Oct 2021, 17:03
Reviewer Update
When will I hear from you?
Mondo's replyOfficial
18 Oct 2021, 18:27 Good day,
Kindly note you will be contacted with an update soon during business hours.
Regards,
The Mondo Team
Kindly note you will be contacted with an update soon during business hours.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 18:27
Official
Good day,
Kindly note you will be contacted with an update soon during business hours.
Regards,
The Mondo Team
Kindly note you will be contacted with an update soon during business hours.
Regards,
The Mondo Team