JM
Jenet M
1 reviews | Active since Jun 2021
29 Jun 2021, 06:57
poor service
full of promises. Do not give what tou want. Wit for afes on returned cancelations
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
29 Jun 2021, 08:30Hi Jenet, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125732 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125732 Regards, The Mondo Team
Mondo's reply29 Jun 2021, 08:30
Official
Hi Jenet, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125732 Regards, The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO125732 Regards, The Mondo Team
Mondo's replyOfficial
30 Jun 2021, 14:59Hi Jenet, Please note that we have attempted contacting you with no success regarding the above query.
Kindly advise what is the best possible time to contact you. Regards, The Mondo Team
Kindly advise what is the best possible time to contact you. Regards, The Mondo Team
Mondo's reply30 Jun 2021, 14:59
Official
Hi Jenet, Please note that we have attempted contacting you with no success regarding the above query.
Kindly advise what is the best possible time to contact you. Regards, The Mondo Team
Kindly advise what is the best possible time to contact you. Regards, The Mondo Team
Mondo's replyOfficial
05 Jul 2021, 08:57Hi Jenet,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Vodacom upgrades have been reversed and your query is now closed.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Vodacom upgrades have been reversed and your query is now closed.
Regards,
The Mondo Team
Mondo's reply05 Jul 2021, 08:57
Official
Hi Jenet,
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Vodacom upgrades have been reversed and your query is now closed.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that your Vodacom upgrades have been reversed and your query is now closed.
Regards,
The Mondo Team