ZM
Zikhona M
1 reviews | Active since Dec 2017
26 Aug 2020, 16:04
POOR SERVICE
I did a cancellation on the 6 May at MTN branch then phone Mondo to give them Ref. No and they said I will receive an sms but still waiting. I don't know how many times I phone bt only the 19th of Aug. my cancellation was logged, the debit order is going through the bank its been 3 months now still waiting for cofirnation.
Helpful (0)
Replies (18)0
Replies (18)
Mondo's replyOfficial
26 Aug 2020, 16:22Hi Zikhona,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply26 Aug 2020, 16:22
Official
Hi Zikhona,
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note that a consultant will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
26 Aug 2020, 16:43Hi Zikhona,
As discussed with our consultant, we have escalated your cancellation to our internal management team to assist.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have escalated your cancellation to our internal management team to assist.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply26 Aug 2020, 16:43
Official
Hi Zikhona,
As discussed with our consultant, we have escalated your cancellation to our internal management team to assist.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have escalated your cancellation to our internal management team to assist.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Aug 2020, 14:38Hi Zikhona,
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply28 Aug 2020, 14:38
Official
Hi Zikhona,
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
01 Sept 2020, 14:33Hi Zikhona,
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply01 Sept 2020, 14:33
Official
Hi Zikhona,
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that your cancellation is still in progress.
Our team will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
07 Sept 2020, 16:14Hi Zikhona,
Please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
Please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's reply07 Sept 2020, 16:14
Official
Hi Zikhona,
Please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
Please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
16 Sept 2020, 15:03Hi Zikhona,
As discussed with Kim, please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's reply16 Sept 2020, 15:03
Official
Hi Zikhona,
As discussed with Kim, please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been escalated to management at MTN.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
21 Sept 2020, 10:36Hi Zikhona,
As discussed with Kim, please note that your cancellation has been escalated to management and we have advised requested that priority be placed on this..
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been escalated to management and we have advised requested that priority be placed on this..
Our team will revert with an update.
Regards
The Mondo Team
Mondo's reply21 Sept 2020, 10:36
Official
Hi Zikhona,
As discussed with Kim, please note that your cancellation has been escalated to management and we have advised requested that priority be placed on this..
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been escalated to management and we have advised requested that priority be placed on this..
Our team will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
23 Sept 2020, 16:33Hi Zikhona,
As discussed with Kim, please note that your cancellation has been escalated to MTN and we have requested that priority be placed on this.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been escalated to MTN and we have requested that priority be placed on this.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's reply23 Sept 2020, 16:33
Official
Hi Zikhona,
As discussed with Kim, please note that your cancellation has been escalated to MTN and we have requested that priority be placed on this.
Our team will revert with an update.
Regards
The Mondo Team
As discussed with Kim, please note that your cancellation has been escalated to MTN and we have requested that priority be placed on this.
Our team will revert with an update.
Regards
The Mondo Team
Mondo's replyOfficial
25 Sept 2020, 13:23Hi Zikhona,
As discussed with Amanda , we have escalated your query to MTN management and are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team.
As discussed with Amanda , we have escalated your query to MTN management and are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team.
Mondo's reply25 Sept 2020, 13:23
Official
Hi Zikhona,
As discussed with Amanda , we have escalated your query to MTN management and are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team.
As discussed with Amanda , we have escalated your query to MTN management and are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team.
Mondo's replyOfficial
29 Sept 2020, 16:08Hi Zikhona,
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply29 Sept 2020, 16:08
Official
Hi Zikhona,
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Oct 2020, 10:25Hi Zikhona,
Please note that Kim has attempted contacting you with no success, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that Kim has attempted contacting you with no success, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply07 Oct 2020, 10:25
Official
Hi Zikhona,
Please note that Kim has attempted contacting you with no success, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that Kim has attempted contacting you with no success, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Oct 2020, 12:12Hi Zikhona,
As discussed with Kim, please note that your cancellation is in progress.
Our team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
As discussed with Kim, please note that your cancellation is in progress.
Our team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
Mondo's reply13 Oct 2020, 12:12
Official
Hi Zikhona,
As discussed with Kim, please note that your cancellation is in progress.
Our team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
As discussed with Kim, please note that your cancellation is in progress.
Our team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2020, 10:41Hi Zikhona,
Our team has attempted contacting you with no success, please note that your cancellation is in progress.
We team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
Our team has attempted contacting you with no success, please note that your cancellation is in progress.
We team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
Mondo's reply19 Oct 2020, 10:41
Official
Hi Zikhona,
Our team has attempted contacting you with no success, please note that your cancellation is in progress.
We team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
Our team has attempted contacting you with no success, please note that your cancellation is in progress.
We team has advised MTN to prioritize this request and revert with an update.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Oct 2020, 15:20Hi Zikhona,
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply21 Oct 2020, 15:20
Official
Hi Zikhona,
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, we have escalated your query to higher management to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
29 Oct 2020, 08:55Hi Zikhona,
As discussed with Kim, please note that MTN has given us a reference number for billing query.
We are still awaiting the cancellation reference number.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that MTN has given us a reference number for billing query.
We are still awaiting the cancellation reference number.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply29 Oct 2020, 08:55
Official
Hi Zikhona,
As discussed with Kim, please note that MTN has given us a reference number for billing query.
We are still awaiting the cancellation reference number.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that MTN has given us a reference number for billing query.
We are still awaiting the cancellation reference number.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Nov 2020, 11:39Hi Zikhona,
As discussed with Kim, please note that your contract is cancelled and your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
As discussed with Kim, please note that your contract is cancelled and your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
Mondo's reply05 Nov 2020, 11:39
Official
Hi Zikhona,
As discussed with Kim, please note that your contract is cancelled and your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
As discussed with Kim, please note that your contract is cancelled and your query is resolved.
Should you have any further queries, please feel free to call or email our team.
Regards,
The Mondo Team
ZM
Zikhona M's updateReviewer Update
05 Nov 2020, 18:29I wolud like to thank Kim from Mondo ???? for every update regarding cancellation. Thank u very much ???? it has been a long journey.
ZM
Zikhona M's update05 Nov 2020, 18:29
Reviewer Update
I wolud like to thank Kim from Mondo ???? for every update regarding cancellation. Thank u very much ???? it has been a long journey.
Mondo's replyOfficial
05 Nov 2020, 19:04Hi
Thank you for posting a compliment on the service you received from Kimona.
Should you require further assistance, please contact our customer service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the service you received from Kimona.
Should you require further assistance, please contact our customer service team.
Regards,
The Mondo Team
Mondo's reply05 Nov 2020, 19:04
Official
Hi
Thank you for posting a compliment on the service you received from Kimona.
Should you require further assistance, please contact our customer service team.
Regards,
The Mondo Team
Thank you for posting a compliment on the service you received from Kimona.
Should you require further assistance, please contact our customer service team.
Regards,
The Mondo Team