Poor Service / ****

I have had a very bad experience with Mondo. They sold me a contract with a laptop and said that it would come with a voucher that could be used at Waltons, Damelin, and a few other educational places. It sounded too good to be true, but they assured me that this voucher could be used for the next few years, until it was finished. Unfortunately, I agreed to the contract. I then found out that this voucher gives you 15% off your first order at Waltons, and a R200 discount on certain courses. I was disgusted that I was given the completely incorrect information about the contract. The phone call was received on Monday, 30 January, just after 17h00.

I received the laptop a week later, and immediately requested a cancellation once I realized that I had been duped.

After a couple of phone calls and e-mails, I was eventually advised to return the laptop to my nearest MTN store, and was told that once the device was received, the cancellation would go through. I duly returned the device, submitted the paperwork, and have consistently been trying to find out about the progress of the cancellation. I keep on getting told that they are waiting for confirmation from the warehouse that the device has been returned.

The device was returned over 6 weeks ago, and nobody has assisted me. In the meantime, I am being charged for something that I don't have and have never used.

I sincerely hope that someone can assist me in sorting out this matter for once and for all. The whole matter has been quite heartbreaking for me.