Poor service

Item: Mondo
Rating: 1
Author: Hannelie B

I app**** for a upgrade on a phone on the 21st February 2022.The package was that I get 2 phones with a blue tooth speaker. On the 14th March the courier company came to deliver the package but there was no blue tooth speaker in the box only the 2 phones. I struggle to get hold of them. Wgat can I do?

Helpful (0)

Replies (2)

Mondo's replyOfficial

16 Mar 2022, 08:44

Good day Hannelie, Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO198676 Regards, The Mondo Team

Mondo's reply16 Mar 2022, 08:44

Official

Mondo's replyOfficial

06 Apr 2022, 11:39

Hi Hannelie,

Trust you are well.

Please be advised that your MTN application reflects as canceled.

Kindly note that you may reapply for a deal online or at an MTN store.

We do apologize for the inconvenience caused.

The above query will now be closed.

Regards,

The Mondo team

Mondo's reply06 Apr 2022, 11:39

Official