DL
Derinda L
1 reviews | Active since Jan 2018
25 Oct 2021, 08:49
Poor service
I app**** for a deal on 15 September, 17th September it was approved. Two weeks ago my application was cancelled due to no stock. Nicole phoned me and advised a sales agent would phone me to help me apply for another deal. Here I am still waiting. Only feedback I get is that my query is being escalated. This is really poor service
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Mondo's replyOfficial
25 Oct 2021, 09:23Hi Derinda,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141055
Regards,
The Mondo Team
Mondo's reply25 Oct 2021, 09:23
Official
Hi Derinda,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO141055
Regards,
The Mondo Team