Poor service

Item: Mondo
Rating: 1
Author: Asina N

Process takes way too long. Consultants are very mis leading and don't explain things properly. Hardly any communication from them.. I made so many calls to get updated on my order. Really disappointed and won't be using Mondo again and will definitely not recommend to family and friends.

Helpful (0)

Replies (3)

Mondo's replyOfficial

30 Jun 2021, 09:34

Good day Asina,

Trust you are well.

Thank you for reaching out to us.

We sincerely apologize for the service you have received from our team.

Kindly note your query RCO125981 has been assigned to a dedicated consultant who will contact you shortly.

Regards,

The Mondo Team

Mondo's reply30 Jun 2021, 09:34

Official

Mondo's replyOfficial

30 Jun 2021, 17:56

Hi Asina,

Our records show that the delivery is scheduled for this Friday.

Our team will be in contact with you.

Regards,

The Mondo Team

Mondo's reply30 Jun 2021, 17:56

Official

Hi Asina,

Our records show that the delivery is scheduled for this Friday.

Our team will be in contact with you.

Regards,

The Mondo Team

Mondo's replyOfficial

05 Jul 2021, 14:36

Hi Asina,
Trust you are well.
Please note that due to your MTN order being delivery, your Hello Peter is now closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team

Mondo's reply05 Jul 2021, 14:36

Official