Poor service

I attempted to renew my MTN contract, after being approached by its agent Mondo. This happened on 1 April. Shortly after, I received a text message to say that my application had "hit pause" after further documents were needed from me. Nobody told me that I needed to give documents, or even what it was that was needed. I then phoned them and was told that they needed a letter. This letter was emailed to them on 5 May. I phoned them again. I spoke to Nicolan who said that the letter had not been received [REF RC***]. He then referred the letter to sales for a decision. I phoned again on 17 May. I spoke with Noma [REF I8i82f9] who stated that a decision was needed from sales and that a further 7 days was needed. I phoned again on 25 May and was advised again that further time was needed by sales. In frustration I cancelled the upgrade and told the lady that I wanted to have no further dealings with this company. It is beyond inept. Almost two months to renew a contract. The lady who I spoke to cautioned me that if I renew my contract in a shop, that this would take a long time. I hardly imagine that a shop will take almost two months.