sZ
sandiswa Z

1 reviews | Active since Mar 2015

25 Jul 2016, 12:11

poor service

<p> A few weeks back a male consultant from mondo called me offering me a Telekom mobile wifi router. Last week Thursday I received a package, when I checked inside there's a phone and 2 simcards. I immediately called them as I didn't agree to them giving me a phone but a router. The consultant I spoke to said they will investigate. He called the next day saying that they listened to my recordings and they acknowledge that they made a mistake but they want to offer me R90 back from the money I have paid them and the phone. I don't want the phone and right now I don't want the router either, I just want my money back and the contract to be cancelled. </p>

0
Replies (2)
Mondo
Mondo's reply27 Jul 2016, 06:53
Official

Good day Sandiswa,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Mondo
Mondo's reply15 Sept 2016, 15:24
Official

Hello Sandiswa, Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***