DA
Duane A
1 reviews | Active since Jul 2018
18 Jul 2018, 16:46
Poor Service
Poor Service I have been trying to cancel a MTN contract upgrade with BuyMondo since the 18th of April 2018. They have confirmed that they did receive the cellphone back at the warehouse and that the cancellation is being processed. 3 months and 4 phone calls later nothing has been done and I am paying now for the 4th month the full subscription for a cellphone I dont have. Please get in contact with me to sort this out!!! Cancellation ref is 10884
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
19 Jul 2018, 15:57Good Day,
Thank you for raising your concerns with us.
Kindly note that we will be in contact with you shortly.
Regards,
Mondo Team
Best regards,
Mondo's reply19 Jul 2018, 15:57
Official
Good Day,
Thank you for raising your concerns with us.
Kindly note that we will be in contact with you shortly.
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
20 Jul 2018, 13:21Good Day Duane
As per our conversation, we are currently working on your query.
Regards,
Mondo Team
Best regards,
Mondo's reply20 Jul 2018, 13:21
Official
Good Day Duane
As per our conversation, we are currently working on your query.
Regards,
Mondo Team
Best regards,
Mondo's replyOfficial
26 Jul 2018, 13:59Good Day Duane,
As per our conversation, your query is now closed.
Should you require further assistance, you can call us on ***.
Regards,
Mondo Team
Best regards,
Mondo's reply26 Jul 2018, 13:59
Official
Good Day Duane,
As per our conversation, your query is now closed.
Should you require further assistance, you can call us on ***.
Regards,
Mondo Team
Best regards,
DA
Duane A's updateReviewer Update
22 Aug 2018, 13:03It is now almost a month after i wrote the first complaint. I was contacted by one of your staff members that told me that the cancellation has been processed and that within 5 to 7 days should be sorted out. A month later at I am still being charged the full amount and nothing has been cancelled.
DA
Duane A's update22 Aug 2018, 13:03
Reviewer Update
It is now almost a month after i wrote the first complaint. I was contacted by one of your staff members that told me that the cancellation has been processed and that within 5 to 7 days should be sorted out. A month later at I am still being charged the full amount and nothing has been cancelled.
Mondo's replyOfficial
29 Aug 2018, 14:43Good Day Duane,
As per our conversation, your query has been resolved.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply29 Aug 2018, 14:43
Official
Good Day Duane,
As per our conversation, your query has been resolved.
Kind Regards,
Mondo Team
Best regards,