Poor Service

I was contacted on the 31 May 2018 by Ayanda.We went through the benefits of a Mtn Made for me contract....I agreed .....with the contract I was told that I would be getting a Samsung s9, R275 mtn voucher and a Go pro valued at R2999, I was further advised once I get the phone I need to go to a Mtn Store and activate the phone.All this was said on a recorded line and confirmed by her manager as well.

I received the phone on the 11 June 2018 and to my surprise I have just received only the phone.I went to the Mtn store and they advised me they cannot assist in any way I need to call ********** 622 to activate the phone etc. Irritated at this point ...I needed to use my own airtime to get this sorted. Secondly when I asked about the voucher and the go pro , the mtn store advised I need to contact the people that I took the contract out with.(they do not even know this mondo)

When I contacted Mondo they advised , there is no such , i will not be getting a Go pro or a voucher as the system does not show any of such.

They further advised that they will listen to the sales call and get back to me and if I am right they will reimburse me or I have a choice to cancel the contract.... Wow what about treating clients fairly , I was told on a recorded line you would be getting A S9, GO PRO AND A VOUCHER ............. So come on Mondo can you stop pushing me all the time to Mtn , as they do not know nothing ... If I do not get feedback and what I was promised I will be cancelling.