MM
Mercia M
1 reviews | Active since Jan 2023
01 Feb 2024, 11:15
Poor service
I've app**** for a contract phone 3 weeks ago. Been contacting Mondo every week since the date of application, no one gets back to me. Every time when I call I'm told that I need to submit the same documentation. I really do not understand why it takes them weeks to upload documentation. I'm really frustrated and annoyed by them.
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Mondo's replyOfficial
01 Feb 2024, 11:52 Hi Mercia,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
We have received your proof of surname change. Please email your ID , recent 3 months stamped bank statements reflecting December and January salary to ***
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
We have received your proof of surname change. Please email your ID , recent 3 months stamped bank statements reflecting December and January salary to ***
Regards,
The Mondo Team
Mondo's reply01 Feb 2024, 11:52
Official
Hi Mercia,
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
We have received your proof of surname change. Please email your ID , recent 3 months stamped bank statements reflecting December and January salary to ***
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN application.
We sincerely apologize for the level of service you have received.
We have received your proof of surname change. Please email your ID , recent 3 months stamped bank statements reflecting December and January salary to ***
Regards,
The Mondo Team