TF
Thys F
1 reviews | Active since Dec 2020
26 Dec 2020, 05:51
Poor service
In August 2020, I placed an order with the Mondo. I received my MTN sim card and replacement router. After two-three days I took the router to a MTN Service Centre requesting a replacement router. The nightmare began. E-mail upon e-mails. I was holding on for hours to get support with no luck. Neither Mondo nor MTN could replace my router, which was under warranty. Needless to say, we agreed to cancel the contract. It is 4 months later, and I'm still paying for my contract - no router, no service. A horrific experience. NEVER EVER BUY FROM Mondo
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
26 Dec 2020, 08:40Hi,
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's reply26 Dec 2020, 08:40
Official
Hi,
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query,
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
TF
Thys F's updateReviewer Update
28 Dec 2020, 08:49Hi
I received a call from the Mondo Team. They indicated that they will send me a mail confirming the email. Received the email confirming the escalation for cancellation of the contract dated 2020/12/28 - thank you. Now lets see how many hours / days it will take to finalise.
I received a call from the Mondo Team. They indicated that they will send me a mail confirming the email. Received the email confirming the escalation for cancellation of the contract dated 2020/12/28 - thank you. Now lets see how many hours / days it will take to finalise.
TF
Thys F's update28 Dec 2020, 08:49
Reviewer Update
Hi
I received a call from the Mondo Team. They indicated that they will send me a mail confirming the email. Received the email confirming the escalation for cancellation of the contract dated 2020/12/28 - thank you. Now lets see how many hours / days it will take to finalise.
I received a call from the Mondo Team. They indicated that they will send me a mail confirming the email. Received the email confirming the escalation for cancellation of the contract dated 2020/12/28 - thank you. Now lets see how many hours / days it will take to finalise.
Mondo's replyOfficial
28 Dec 2020, 08:49Good day Mr Fourie,
As discussed with Phindile,please note a cancellation follow up has been sent to MTN.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile,please note a cancellation follow up has been sent to MTN.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply28 Dec 2020, 08:49
Official
Good day Mr Fourie,
As discussed with Phindile,please note a cancellation follow up has been sent to MTN.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile,please note a cancellation follow up has been sent to MTN.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's replyOfficial
30 Dec 2020, 14:45Good day Mr Fourie,
As discussed with Phindile ,please note your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile ,please note your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply30 Dec 2020, 14:45
Official
Good day Mr Fourie,
As discussed with Phindile ,please note your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile ,please note your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's replyOfficial
06 Jan 2021, 15:46Good day Mr Fourie,
As discussd with Phindile, MTN will charge you for the usage then cancel.Feedback will be provide once recieved.
Regards,
Mondo Team
As discussd with Phindile, MTN will charge you for the usage then cancel.Feedback will be provide once recieved.
Regards,
Mondo Team
Mondo's reply06 Jan 2021, 15:46
Official
Good day Mr Fourie,
As discussd with Phindile, MTN will charge you for the usage then cancel.Feedback will be provide once recieved.
Regards,
Mondo Team
As discussd with Phindile, MTN will charge you for the usage then cancel.Feedback will be provide once recieved.
Regards,
Mondo Team
TF
Thys F's updateReviewer Update
07 Jan 2021, 08:01Good Day Mondo Team,
This is correct. The 1st month (September 2021) MTN allowed me to use a non-MTN device, where after the suspended the service on a daily basis as I was not using a MTN device. I used to phone them most morning to reconnect my service, but eventually gave up as the service was suspended due to an incompatible device. Will wait for confirmation of the cancellation and the reimbur*****t for the balance.
Regards
Thys Fourie
This is correct. The 1st month (September 2021) MTN allowed me to use a non-MTN device, where after the suspended the service on a daily basis as I was not using a MTN device. I used to phone them most morning to reconnect my service, but eventually gave up as the service was suspended due to an incompatible device. Will wait for confirmation of the cancellation and the reimbur*****t for the balance.
Regards
Thys Fourie
TF
Thys F's update07 Jan 2021, 08:01
Reviewer Update
Good Day Mondo Team,
This is correct. The 1st month (September 2021) MTN allowed me to use a non-MTN device, where after the suspended the service on a daily basis as I was not using a MTN device. I used to phone them most morning to reconnect my service, but eventually gave up as the service was suspended due to an incompatible device. Will wait for confirmation of the cancellation and the reimbur*****t for the balance.
Regards
Thys Fourie
This is correct. The 1st month (September 2021) MTN allowed me to use a non-MTN device, where after the suspended the service on a daily basis as I was not using a MTN device. I used to phone them most morning to reconnect my service, but eventually gave up as the service was suspended due to an incompatible device. Will wait for confirmation of the cancellation and the reimbur*****t for the balance.
Regards
Thys Fourie
Mondo's replyOfficial
13 Jan 2021, 09:54Good day Mr Fourie
As discussed with phindile, your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with phindile, your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply13 Jan 2021, 09:54
Official
Good day Mr Fourie
As discussed with phindile, your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with phindile, your cancellation is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
TF
Thys F's updateReviewer Update
14 Jan 2021, 12:01Good day Mondo
Your latest response is noted. Again Mondo fails to do their homework. I pay per debit-order and my account is not in arrears. To even have a discussion saying MTN will only cancel my contract if I pay outstanding amounts is not acceptable. I used a service for a period and due to non-delivery of a replacement router were not able to further use the service. Its time to cancel my contract and reimbur*****t the money that I overpaid. I've been waiting from 2020-12-26 to 2021-01-14 - WOW
Your latest response is noted. Again Mondo fails to do their homework. I pay per debit-order and my account is not in arrears. To even have a discussion saying MTN will only cancel my contract if I pay outstanding amounts is not acceptable. I used a service for a period and due to non-delivery of a replacement router were not able to further use the service. Its time to cancel my contract and reimbur*****t the money that I overpaid. I've been waiting from 2020-12-26 to 2021-01-14 - WOW
TF
Thys F's update14 Jan 2021, 12:01
Reviewer Update
Good day Mondo
Your latest response is noted. Again Mondo fails to do their homework. I pay per debit-order and my account is not in arrears. To even have a discussion saying MTN will only cancel my contract if I pay outstanding amounts is not acceptable. I used a service for a period and due to non-delivery of a replacement router were not able to further use the service. Its time to cancel my contract and reimbur*****t the money that I overpaid. I've been waiting from 2020-12-26 to 2021-01-14 - WOW
Your latest response is noted. Again Mondo fails to do their homework. I pay per debit-order and my account is not in arrears. To even have a discussion saying MTN will only cancel my contract if I pay outstanding amounts is not acceptable. I used a service for a period and due to non-delivery of a replacement router were not able to further use the service. Its time to cancel my contract and reimbur*****t the money that I overpaid. I've been waiting from 2020-12-26 to 2021-01-14 - WOW
TF
Thys F's updateReviewer Update
21 Jan 2021, 14:27Refer to my discussion held on 2021-01-21.
The contract has now been cancelled – sim cancelled
Thank you
I would like to confirm the following:
- I used a non-MTN router for September/October timeframe – I requested the data from MTN
- I could not use it beyond that due to the fact that you can only use a MTN router.
- MTN and Mondo must reimburse me for the remainder of the period – i.e. November to January.
This was clearly stated in all my correspondence.
From today onward, I will only accept written communication.
I await your written confirmation as to the outcome.
TF
Thys F's update21 Jan 2021, 14:27
Reviewer Update
Refer to my discussion held on 2021-01-21.
The contract has now been cancelled – sim cancelled
Thank you
I would like to confirm the following:
- I used a non-MTN router for September/October timeframe – I requested the data from MTN
- I could not use it beyond that due to the fact that you can only use a MTN router.
- MTN and Mondo must reimburse me for the remainder of the period – i.e. November to January.
This was clearly stated in all my correspondence.
From today onward, I will only accept written communication.
I await your written confirmation as to the outcome.
Mondo's replyOfficial
29 Jan 2021, 09:00Good day Mr Fourie
Trust you are well.
Kindly note your credit request is still pending and we have escalated to MTN for urgent assistance.
Feedback will be provided once received.
We apologise for the inconvenience.
Regards,
The Mondo team
The Mondo team
Mondo's reply29 Jan 2021, 09:00
Official
Good day Mr Fourie
Trust you are well.
Kindly note your credit request is still pending and we have escalated to MTN for urgent assistance.
Feedback will be provided once received.
We apologise for the inconvenience.
Regards,
The Mondo team
The Mondo team
Mondo's replyOfficial
04 Feb 2021, 08:33Good day Mr Fourie
Trust you are well.
Kindly note we are still working on your credit request and we have escalated to MTN for urgent assistance.
Feedback will be provided once received.
We apologise for the inconvenience.
Regards,
Mondo Team
Mondo's reply04 Feb 2021, 08:33
Official
Good day Mr Fourie
Trust you are well.
Kindly note we are still working on your credit request and we have escalated to MTN for urgent assistance.
Feedback will be provided once received.
We apologise for the inconvenience.
Regards,
Mondo Team
TF
Thys F's updateReviewer Update
11 Feb 2021, 17:29Good Day Mondo
Thank you Phindile - you resolve the matter!.
Kind Regards
Thys Fourie
Thank you Phindile - you resolve the matter!.
Kind Regards
Thys Fourie
TF
Thys F's update11 Feb 2021, 17:29
Reviewer Update
Good Day Mondo
Thank you Phindile - you resolve the matter!.
Kind Regards
Thys Fourie
Thank you Phindile - you resolve the matter!.
Kind Regards
Thys Fourie
Mondo's replyOfficial
12 Feb 2021, 15:30Hi Thys,
You are welcome!
Regards,
Mondo Team
You are welcome!
Regards,
Mondo Team
Mondo's reply12 Feb 2021, 15:30
Official
Hi Thys,
You are welcome!
Regards,
Mondo Team
You are welcome!
Regards,
Mondo Team
Mondo's replyOfficial
16 Feb 2021, 14:50Good day Thys,
As discussed with Phindile ,Kindly note your credits have been passed and this query is now closed.
Regards,
Mondo Team
As discussed with Phindile ,Kindly note your credits have been passed and this query is now closed.
Regards,
Mondo Team
Mondo's reply16 Feb 2021, 14:50
Official
Good day Thys,
As discussed with Phindile ,Kindly note your credits have been passed and this query is now closed.
Regards,
Mondo Team
As discussed with Phindile ,Kindly note your credits have been passed and this query is now closed.
Regards,
Mondo Team