RK
Ronel K
1 reviews | Active since Mar 2022
02 Mar 2022, 11:57
Poor Service
Monday is quick to sell you this "awsome" cellphone contract and deal, and very quick to debit your account every month, but ssssssooooooo slow to attend to your queries and complaints, been waiting 3 months now for a reply on 2 x contracts that was renewed on my account without my consent.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Mar 2022, 12:05Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192325
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192325
Regards,
The Mondo Team
Mondo's reply02 Mar 2022, 12:05
Official
Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192325
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO192325
Regards,
The Mondo Team
Mondo's replyOfficial
02 Mar 2022, 14:03Hi Ronel,
Trust you are well.
Please note that your dispute was deemed Valid (in your favor), therefore, a cancellation has been logged for the unauthorized upgrades.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute was deemed Valid (in your favor), therefore, a cancellation has been logged for the unauthorized upgrades.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply02 Mar 2022, 14:03
Official
Hi Ronel,
Trust you are well.
Please note that your dispute was deemed Valid (in your favor), therefore, a cancellation has been logged for the unauthorized upgrades.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your dispute was deemed Valid (in your favor), therefore, a cancellation has been logged for the unauthorized upgrades.
Once cancellation is done, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Mar 2022, 11:48Hi Ronel,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply07 Mar 2022, 11:48
Official
Hi Ronel,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team