KM
Koketso M
1 reviews | Active since Feb 2022
09 May 2022, 11:51
Poor service
My admin fee was debited last week. And I called in today to check when will they deliver the phone and the agent I spoke too told me theres no record of my admin fee being paid. On their system it still says I haven't paid.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
09 May 2022, 12:21Good day Koketso,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO223205
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO223205
Regards,
The Mondo Team
Mondo's reply09 May 2022, 12:21
Official
Good day Koketso,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO223205
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO223205
Regards,
The Mondo Team
Mondo's replyOfficial
18 May 2022, 08:40Hi Koketso,
Trust you are well.
As per our records, your order has been delivered.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
As per our records, your order has been delivered.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply18 May 2022, 08:40
Official
Hi Koketso,
Trust you are well.
As per our records, your order has been delivered.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
As per our records, your order has been delivered.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team