MP
Matsobane P
1 reviews | Active since Feb 2017
18 Jun 2021, 09:46
Poor, poor service.
I would advise people not to take via Mondo. They have upgraded my sim data package that is not working. Now I’m being taken from pillar to post. One of their Consultant Sanele put on hold forever and he was busy talking “*******” with his colleagues without muting my call. I’m so frastrated right now. And MTN is not helping as well.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
18 Jun 2021, 09:53Hi Matsobane,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124360
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124360
Regards,
The Mondo Team
Mondo's reply18 Jun 2021, 09:53
Official
Hi Matsobane,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124360
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO124360
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 16:36Hi Matsobane,
As discussed with our consultant, we are awaiting the relevant documents in order to assist with the credit.
Please urgently send this to us.
Regards,
The Mondo Team
As discussed with our consultant, we are awaiting the relevant documents in order to assist with the credit.
Please urgently send this to us.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 16:36
Official
Hi Matsobane,
As discussed with our consultant, we are awaiting the relevant documents in order to assist with the credit.
Please urgently send this to us.
Regards,
The Mondo Team
As discussed with our consultant, we are awaiting the relevant documents in order to assist with the credit.
Please urgently send this to us.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 13:09Hi Matsobane,
As discussed with our consultant, we your credit request has been submitted.
You will receive the refund/credit by this Friday.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, we your credit request has been submitted.
You will receive the refund/credit by this Friday.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 13:09
Official
Hi Matsobane,
As discussed with our consultant, we your credit request has been submitted.
You will receive the refund/credit by this Friday.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant, we your credit request has been submitted.
You will receive the refund/credit by this Friday.
Your query is now resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team