1 reviews | Active since May 2020
POOR & MISLEADING SERVICE
I received a call on the 13th July 2022 from one of your sales consultant whom offered me a 100GB MTN TopUp data contract which is a monthly fee of R169.00 as there is a special. I was very much impressed with the premium & amount of data I will be receiving monthly. Regardless of the sales consultant rushing & trying to dodge my questions I gave Mondo the benefit of the doubt.
Shortly after my call ended I received an email for my FREE Mondo Contract Protect Policy to my email address chandrevdheever92@gmail, however I have still not received the DATA Sim contract. I am aware that the contract needs to be sent to the client within 30 days as per the registrar. I am still awaiting the document/contract & luckily you are still within your 30 day period.
The DATA Sim card was delivered to me on the 20th between 15h00 – 15h20 as promised RE of my address being captured incorrectly & having to be rectified on 2 separate occasions. I still applauded your service!!
Sadly, on the 23rd July 2022 the data was depleted which made absolutely no sense to me because 40GD Telkom data normally lasts me 3 weeks whilst connecting to 3 different devices at the exact same time.
I called your client care contact centre this morning @08h37 & spoke to Nosipho Majola whom advised me that I have a 40GB DATA sim yet she gave me no explanation of why the data depleted so quickly. I shared my concerns with her & informed her that I was mislead by the sales consultant & that is misrepresentation. She disputed the contract & I requested my contract & the Sign-up Voice recording I was thereafter advised that I will receive it within 7 days as that is the time frame as per the registrar.
Kindly note that I requested cancellation effective immediately and was advised by Nosipho that there will be no cancellation fee as I requested cancellation within the Grace period.
Please email me the Sign-up call & Contract by no later than 2nd August 2022 Midnight as I will be going to the OMBUDSMAN & HELLOPETER.
I am disappointed in the way your company misleads their clients.
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO253119
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO253119
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Mondo, please note that your dispute was deemed Valid (in your favor).
With this deal, you will receive a total of 100 GB of data that is broken down into anytime data, night express data and YouTube data.
i.e. 20 GB anytime data + 20 GB night express data + 60 GB YouTube data
The contract agreement has been sent to you via. email.
Due to the query being deemed valid, we have submitted a cancellation to the MTN Cancellations Dept. Once we receive an update on cancellation, we will advise you accordingly.
Reference number: 014a5bd1-07af-4606-9c39-e12bde49e91b
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Mondo, please note that your dispute was deemed Valid (in your favor).
With this deal, you will receive a total of 100 GB of data that is broken down into anytime data, night express data and YouTube data.
i.e. 20 GB anytime data + 20 GB night express data + 60 GB YouTube data
The contract agreement has been sent to you via. email.
Due to the query being deemed valid, we have submitted a cancellation to the MTN Cancellations Dept. Once we receive an update on cancellation, we will advise you accordingly.
Reference number: 014a5bd1-07af-4606-9c39-e12bde49e91b
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
A word of advice please send all consultant back to training as there is no transparency on sale calls and the service levels at client care is poor. I DO NOT & WOULD NOT RECOMMEND ANYONE TO YOUR COMPANY
A word of advice please send all consultant back to training as there is no transparency on sale calls and the service levels at client care is poor. I DO NOT & WOULD NOT RECOMMEND ANYONE TO YOUR COMPANY
Your concern has been acknowledged and this will be addressed with the customer care department.
We have submitted a cancellation to MTN. We are unable to provide you with a cancellation letter, therefore, a cancellation confirmation email was sent to you.
Your concern has been acknowledged and this will be addressed with the customer care department.
We have submitted a cancellation to MTN. We are unable to provide you with a cancellation letter, therefore, a cancellation confirmation email was sent to you.
Trust you are well.
Please note that your MTN cancellation has been done and credit is in-progress.
A follow-up on credit has been sent to the MTN team.
Credit Reference: SR # ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and credit is in-progress.
A follow-up on credit has been sent to the MTN team.
Credit Reference: SR # ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team