JM
JACOBETH M
1 reviews | Active since Dec 2022
03 Jan 2023, 17:58
Poor
I am currently frustrated, furious and disappointed with mondo's service. My delivery was taken back twice, they said I failed the bio matrix test and I should call MTN. At MTN I was sent from piller to post then was told to call mondo. At mondo my call was disconnected three times last week after I was told to hold they line. Yesterday and today I am struggling to go through. I send email and was directed to log the query online, the online service keep saying "sorry experiencing technical error". It's been a full month now and it seems as if I won't get any help soon.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
04 Jan 2023, 08:08Hi Jacobeth ,
Thank you for taking the time to write to us about your MTN query
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325088
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325088
Regards,
The Mondo Team
Mondo's reply04 Jan 2023, 08:08
Official
Hi Jacobeth ,
Thank you for taking the time to write to us about your MTN query
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325088
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO325088
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 15:48Hi Jacobeth,
Trust you are well.
Please note that your MTN delivery is in progress.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN delivery is in progress.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 15:48
Official
Hi Jacobeth,
Trust you are well.
Please note that your MTN delivery is in progress.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN delivery is in progress.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Jan 2023, 09:57Hi Jacobeth,
Trust you are well.
Please note that due to a failure upon delivery.
Your MTN order was returned to the warehouse and your application was cancelled.
Should you require a voice or data deal, you may apply online or at an MTN store.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that due to a failure upon delivery.
Your MTN order was returned to the warehouse and your application was cancelled.
Should you require a voice or data deal, you may apply online or at an MTN store.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 09:57
Official
Hi Jacobeth,
Trust you are well.
Please note that due to a failure upon delivery.
Your MTN order was returned to the warehouse and your application was cancelled.
Should you require a voice or data deal, you may apply online or at an MTN store.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that due to a failure upon delivery.
Your MTN order was returned to the warehouse and your application was cancelled.
Should you require a voice or data deal, you may apply online or at an MTN store.
Have a lovely day further.
Regards,
The Mondo Team