Poor Customer Service - Not Getting What You Want

Item: Mondo
Rating: 1
Author: JOSEPH N

Received a call from Mondo. Asked regarding a double-deal. After providing my information the agent just dropped the call and never bothered calling back. I have now also notified the media about this company and how bad their customer service is. Also, I am requesting a double-deal without any vetting or credit checks, as your agents seem not to know what they're doing

Helpful (0)

Replies (3)

Mondo's replyOfficial

30 Aug 2023, 16:11

Hi Joseph,

Thank you for sharing your experience with us.

We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to.

We appreciate your feedback and want to ensure that we make things right.

Please click https://www.mondo.co.za/page/2-for-1 to view and apply for our double deals.

Warm Regards,

The Mondo team

Mondo's reply30 Aug 2023, 16:11

Official

JOSEPH N's updateReviewer Update

05 Sept 2023, 08:00

Your expectations of customer service are very poor. I have already escalated the matter to ICASA and the media of how you treat consumers. I want a contract as stated with no hassle

JOSEPH N's update05 Sept 2023, 08:00

Reviewer Update

Your expectations of customer service are very poor. I have already escalated the matter to ICASA and the media of how you treat consumers. I want a contract as stated with no hassle

Mondo's replyOfficial

14 Sept 2023, 10:55

Hi Joseph,

We do apologize for the any inconvenience caused. An sms has been sent to you with feedback regarding your online application. Please note that your case (RCO432528) has now been closed.

Regards,
The Mondo team

Mondo's reply14 Sept 2023, 10:55

Official