MR
Mokgadi R
1 reviews | Active since Jul 2022
13 Jul 2022, 05:46
Poor customer service from Mondo and Mtn!
Mondo has the most disgustingly poor customer service. I waited almost a month for delivery of my Mtn home router which I never received. I phoned their call center to cancel. Instead of finalizing a cancelation I've requested three times now they keep reopening my case and proceed to hang up on me. I've contacted Mtn on Twitter for assistance, I just go through the same escalation process. I WANT THE CANCELATION FINALIZED NO ESCALATIONS
Helpful (0)
Replies (12)0
Replies (12)
Mondo's replyOfficial
13 Jul 2022, 08:14Good day Mokgadi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO245380
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO245380
Regards,
The Mondo Team
Mondo's reply13 Jul 2022, 08:14
Official
Good day Mokgadi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO245380
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO245380
Regards,
The Mondo Team
MR
Mokgadi R's updateReviewer Update
14 Jul 2022, 07:07I have yet to be contacted by consultant to confirm cancelation. How long will it take?
MR
Mokgadi R's update14 Jul 2022, 07:07
Reviewer Update
I have yet to be contacted by consultant to confirm cancelation. How long will it take?
Mondo's replyOfficial
14 Jul 2022, 11:17Hi Mokgadi,
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's reply14 Jul 2022, 11:17
Official
Hi Mokgadi,
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
MR
Mokgadi R's updateReviewer Update
18 Jul 2022, 10:11Still have not received feedback on the cancelation...
MR
Mokgadi R's update18 Jul 2022, 10:11
Reviewer Update
Still have not received feedback on the cancelation...
MR
Mokgadi R's updateReviewer Update
19 Jul 2022, 00:056 weeks and counting, it takes this long for Mondo to cancel an order. How is that possible? Is it a delay tactic?
MR
Mokgadi R's update19 Jul 2022, 00:05
Reviewer Update
6 weeks and counting, it takes this long for Mondo to cancel an order. How is that possible? Is it a delay tactic?
Mondo's replyOfficial
19 Jul 2022, 08:27Hi Mokgadi,
This has been escalated to the MTN Dept. as we have limited access to the MTN system.
MTN is currently working on resolving your query.
Regards,
The Mondo Team
This has been escalated to the MTN Dept. as we have limited access to the MTN system.
MTN is currently working on resolving your query.
Regards,
The Mondo Team
Mondo's reply19 Jul 2022, 08:27
Official
Hi Mokgadi,
This has been escalated to the MTN Dept. as we have limited access to the MTN system.
MTN is currently working on resolving your query.
Regards,
The Mondo Team
This has been escalated to the MTN Dept. as we have limited access to the MTN system.
MTN is currently working on resolving your query.
Regards,
The Mondo Team
MR
Mokgadi R's updateReviewer Update
20 Jul 2022, 10:42Mondo, why am I receiving an sms stating that the order has been reopened?! IT NEEDS TO BE CANCELED. How long is this going to go on for?
MR
Mokgadi R's update20 Jul 2022, 10:42
Reviewer Update
Mondo, why am I receiving an sms stating that the order has been reopened?! IT NEEDS TO BE CANCELED. How long is this going to go on for?
Mondo's replyOfficial
20 Jul 2022, 16:05Hi Mokgadi,
Please note that due to the order being stuck at the backend, in order to cancel, the order had to be moved to a complete status.
Due to this, a request has been sent to DSV to have the order returned.
Should DSV couriers contact you, you may advise that you have canceled the order.
Once the order is returned, your application will be canceled.
Regards,
The Mondo Team
Please note that due to the order being stuck at the backend, in order to cancel, the order had to be moved to a complete status.
Due to this, a request has been sent to DSV to have the order returned.
Should DSV couriers contact you, you may advise that you have canceled the order.
Once the order is returned, your application will be canceled.
Regards,
The Mondo Team
Mondo's reply20 Jul 2022, 16:05
Official
Hi Mokgadi,
Please note that due to the order being stuck at the backend, in order to cancel, the order had to be moved to a complete status.
Due to this, a request has been sent to DSV to have the order returned.
Should DSV couriers contact you, you may advise that you have canceled the order.
Once the order is returned, your application will be canceled.
Regards,
The Mondo Team
Please note that due to the order being stuck at the backend, in order to cancel, the order had to be moved to a complete status.
Due to this, a request has been sent to DSV to have the order returned.
Should DSV couriers contact you, you may advise that you have canceled the order.
Once the order is returned, your application will be canceled.
Regards,
The Mondo Team
Mondo's replyOfficial
22 Jul 2022, 12:47Hi Mokgadi,
Please note that the order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Please note that the order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply22 Jul 2022, 12:47
Official
Hi Mokgadi,
Please note that the order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Please note that the order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
MR
Mokgadi R's updateReviewer Update
26 Jul 2022, 04:20According to the sms and email I received, my cancelation request is not resolved but pending. Why do you need to contact me within 2 to 9 working days to finalize my cancelation? Calling your customer care team, possibly means one if not all of them reopening the order and proceeding to hang up as they have done time and time again. Why do I need to be contacted for a cancelation? It's 7 weeks now.
MR
Mokgadi R's update26 Jul 2022, 04:20
Reviewer Update
According to the sms and email I received, my cancelation request is not resolved but pending. Why do you need to contact me within 2 to 9 working days to finalize my cancelation? Calling your customer care team, possibly means one if not all of them reopening the order and proceeding to hang up as they have done time and time again. Why do I need to be contacted for a cancelation? It's 7 weeks now.
MR
Mokgadi R's updateReviewer Update
27 Jul 2022, 05:28Mondo?! It is all good and well that you can apologize. Why is finalization being dragged out so much?!
MR
Mokgadi R's update27 Jul 2022, 05:28
Reviewer Update
Mondo?! It is all good and well that you can apologize. Why is finalization being dragged out so much?!
Mondo's replyOfficial
01 Aug 2022, 15:20Hi Mokgadi,
As per the MTN system, the application reflects as canceled.
Regards,
The Mondo Team
As per the MTN system, the application reflects as canceled.
Regards,
The Mondo Team
Mondo's reply01 Aug 2022, 15:20
Official
Hi Mokgadi,
As per the MTN system, the application reflects as canceled.
Regards,
The Mondo Team
As per the MTN system, the application reflects as canceled.
Regards,
The Mondo Team