GK
Greg K
1 reviews | Active since Mar 2013
22 Jan 2024, 13:37
Poor customer service from Mondo
I was contacted on Black Friday by a Mondo sales agent who offered me a new contract which included 500 min, however each month they only credit me with 200. I have sent numerous emails as well as called in and told that this issue would be escalated but I never receive any feedback. When I phone in again they can see the previous escalations but still nothing happens. All they need to do is listen to a recording of the conversation, this would take less than 5 min. I have never dealt with such a poor customer service team.
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Replies (4)0
Replies (4)
Mondo's replyOfficial
22 Jan 2024, 16:30Hi Greg,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
As per our telephonic discussion, feedback has been provided and your contract will be amended accordingly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
As per our telephonic discussion, feedback has been provided and your contract will be amended accordingly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply22 Jan 2024, 16:30
Official
Hi Greg,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
As per our telephonic discussion, feedback has been provided and your contract will be amended accordingly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
As per our telephonic discussion, feedback has been provided and your contract will be amended accordingly.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
GK
Greg K's updateReviewer Update
15 Feb 2024, 09:05Mondo team
It pains me to have to write again as once again you have not sorted the issue as promised. You agreed to amend the contract to what was originally agreed and credit me with the 2 months for which I received the incorrect allocation. I have received my latest MTN invoice and not only have I not received the credit, but I have been charged R1,005.65 instead of the agreed R299. This is again showing that my previously mentioned poor customer service from Mondo is accurate.
It pains me to have to write again as once again you have not sorted the issue as promised. You agreed to amend the contract to what was originally agreed and credit me with the 2 months for which I received the incorrect allocation. I have received my latest MTN invoice and not only have I not received the credit, but I have been charged R1,005.65 instead of the agreed R299. This is again showing that my previously mentioned poor customer service from Mondo is accurate.
GK
Greg K's update15 Feb 2024, 09:05
Reviewer Update
Mondo team
It pains me to have to write again as once again you have not sorted the issue as promised. You agreed to amend the contract to what was originally agreed and credit me with the 2 months for which I received the incorrect allocation. I have received my latest MTN invoice and not only have I not received the credit, but I have been charged R1,005.65 instead of the agreed R299. This is again showing that my previously mentioned poor customer service from Mondo is accurate.
It pains me to have to write again as once again you have not sorted the issue as promised. You agreed to amend the contract to what was originally agreed and credit me with the 2 months for which I received the incorrect allocation. I have received my latest MTN invoice and not only have I not received the credit, but I have been charged R1,005.65 instead of the agreed R299. This is again showing that my previously mentioned poor customer service from Mondo is accurate.
GK
Greg K's updateReviewer Update
21 Feb 2024, 13:48Still no response from Mondo
When I call them I get told they will be escalating, but never hear anything back.
There should be a zero star option!
When I call them I get told they will be escalating, but never hear anything back.
There should be a zero star option!
GK
Greg K's update21 Feb 2024, 13:48
Reviewer Update
Still no response from Mondo
When I call them I get told they will be escalating, but never hear anything back.
There should be a zero star option!
When I call them I get told they will be escalating, but never hear anything back.
There should be a zero star option!
GK
Greg K's updateReviewer Update
22 Feb 2024, 11:28Still no response
GK
Greg K's update22 Feb 2024, 11:28
Reviewer Update
Still no response