poor customer service

Saying they have poor customer service is actually an understatement!!!. I got a call from a Mondo lady selling me the 10GB day time and 10GB night surfer MTN deal for R99. I usually say thank you to offers but I thought it sounds like a good deal. Next thing I received 2 MTN sim cards (on 13/04/2021) and were not working. I call MTN (on 19/04/2021) for activation and I go on to ask what the 2 sim cards are about and they tell me it is 2 different deals and i tell the consultant I only took one deal can they go ahead and and cancel the contract and she said she logged a ticket. I immediately sent Mondo an email because I could not get hold of them on their line. I followed up the whole month since then with both Mondo and MTN and today I am told I need to pay 1800 to cancel my contract because the cancellation period is over. Mind you it was within 5 working days when I initially called MTN and when I emailed Mondo.

The behaviour from both Mondo and MTN has been nothing short of disrespectful to me as a client. If you ever get a call by Mondo selling you anything, say thank you and cut the call.