NM
NOMPUMELELO M
1 reviews | Active since Mar 2020
10 Oct 2022, 22:18
Poor customer service
I go an offer for IPhone 12 for 24 month for R668 with 2 SIM card I found out that in you system is not what we agree on, Please change that 36 months to 24 months and send copies of correct contact to ***.
Second SIM card is not activated until now. Please activate my sim. Please call me ***.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
11 Oct 2022, 09:38Good day Nompumelelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO285253
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO285253
Regards,
The Mondo Team
Mondo's reply11 Oct 2022, 09:38
Official
Good day Nompumelelo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO285253
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO285253
Regards,
The Mondo Team
Mondo's replyOfficial
12 Oct 2022, 14:36Hi Nompumelelo,
Trust you are well.
As discussed with Mondo, yesterday, we are unable to change the contract term to a 24-month contract.
Due to this, we can submit a cancellation for the device you received.
You may return your device to the nearest MTN direct store. The store will provide you with a return reference number (IRMS number).
Once you receive the IRMS number, you may send us this number to ***.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, yesterday, we are unable to change the contract term to a 24-month contract.
Due to this, we can submit a cancellation for the device you received.
You may return your device to the nearest MTN direct store. The store will provide you with a return reference number (IRMS number).
Once you receive the IRMS number, you may send us this number to ***.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply12 Oct 2022, 14:36
Official
Hi Nompumelelo,
Trust you are well.
As discussed with Mondo, yesterday, we are unable to change the contract term to a 24-month contract.
Due to this, we can submit a cancellation for the device you received.
You may return your device to the nearest MTN direct store. The store will provide you with a return reference number (IRMS number).
Once you receive the IRMS number, you may send us this number to ***.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, yesterday, we are unable to change the contract term to a 24-month contract.
Due to this, we can submit a cancellation for the device you received.
You may return your device to the nearest MTN direct store. The store will provide you with a return reference number (IRMS number).
Once you receive the IRMS number, you may send us this number to ***.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
19 Oct 2022, 15:14Hi Nompumelelo,
Trust you are well.
As per our records, we have found that you no longer require a cancellation.
Due to this, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that you no longer require a cancellation.
Due to this, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply19 Oct 2022, 15:14
Official
Hi Nompumelelo,
Trust you are well.
As per our records, we have found that you no longer require a cancellation.
Due to this, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
As per our records, we have found that you no longer require a cancellation.
Due to this, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team