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Lynne S

1 reviews | Active since Mar 2020

02 Jul 2021, 14:33

Poor customer service, doesn't keep promise to call me back

Stuff me around for a month, no stock, told me mo second credit check, I am STILL WAITING!!

0
Replies (5)
Mondo
Mondo's reply02 Jul 2021, 14:37
Official
Hi Lynne,
 
Thank you for taking the time to write to us about your MTN application status. 

We sincerely apologize for the level of service you have received.
 
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
 
Your Case Number is: RCO126535
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply02 Jul 2021, 15:20
Official
 Hi Lynne,
Trust you are well.
Please note that we have forwarded your mail to the sales team in order to finalize your MTN application.
Kindly note that we will keep you updated of the progress.
Regards,The Mondo Team 
Mondo
Mondo's reply06 Jul 2021, 08:18
Official
Good day, Please note that we are still awaiting feedback from the sales team regarding your MTN application. A follow up has been sent to the relevant department for urgent assistance. We do apologize for the delay. Regards,The Mondo Team
Mondo
Mondo's reply24 Jul 2021, 09:57
Official
Hi Lynne,

Trust you are well.

Please note that an escalation has been escalated to the relevant department regarding your approved application.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply16 Aug 2021, 11:56
Official
Hi Lynne,

Trust you are well.
 
As discussed with Nicole, we have found that you have received your devices.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team