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Farhaad M

1 reviews | Active since Feb 2022

05 Mar 2022, 08:57

Poor Customer Service

I was assisted by an agent named Silindile via the chat and she was of no assistance. Once I asked her what part of my query she escalated, she ended the chat. So I was not assisted on my query, just informed that it's been escalated. There was no customer care at all and agents like that will bring down your company.

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Replies (3)
Mondo
Mondo's reply05 Mar 2022, 09:20
Official
 Hi  Farhaad ,
   
We sincerely apologize for the inconvenience.

Please note your MTN application was escalated to the relevant department regarding the stock allocation.
 
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:  RCO194005 .
 
Regards,
 
The Mondo Team  
Mondo
Mondo's reply05 Mar 2022, 14:42
Official
Hi Farhaad,

Trust you are well.

Please note that your application is in an Approved-Approved, therefore, a request has been escalated to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply09 Mar 2022, 12:29
Official
Hi Farhaad,

Trust you are well.

Please note that we are currently awaiting feedback, regarding your recent MTN application.

We do apologize for the delay.

Regards,

The Mondo Team