Poor customer service.

I was contacted yesterday, 9th January 2023 by Mondo informing me of a promotion that i qualify for. I considered the promotion at R399 per month. This morning i received a call from an agent at the company bullying me into a contract for life insurance for a further R65 per month. The way she spoke, it was as if its already a done deal. After refusing 3 times, she eventually said "thank you bye" and abruptly cut the call.

I am dissapointed in this kind of customer care, because it speaks to the kind of customer service ill receive in future. I have already agreed to the internet contract but i now don't have peace of mind after reading other comments about Mondo's reputation.

I do hope that Mondo honours the agreement that i considered, that i wont be billed a cent more than what i agreed to.