Poor customer service and false advertising

<p>I was called by brandon and was given excellent customer service. When my package was delivered i asked the driver if his sure that i'm only getting on package as i had to recieved a mobile phone with the package he advised me that his not sure but i will need to call Mondo as he only delivered the items. </p> <p> </p> <p>On call the customer service i was advised that i have not taken out the complete package, to which i advised that i was advised by brandon that i will be getting the following a Hauwei phone the hauwei router and the sim card for R440 per month. </p> <p> </p> <p>I called the CC and was advised that the matter has been logged. On Friday i was called and told that i will have feedback by COB. I called them Yesterday (monday 23 Jan 2017) and was informed that the matter was dealt with and they've listened to my call, and the feedback was that NO MOBILE PHONE WAS PROMISED TO ME! I've requested for the call to be sent to me and im still awaiting feedback or a response.</p> <p> </p> <p>i've sent them another email today, and i'm still waiting for feedback. </p> <p> </p> <p>This is the worst customer experience ever, and I want to cancel this contract.</p> <p> </p> <p> </p>