FJ
Fortunate J
1 reviews | Active since Jun 2021
04 Jun 2021, 13:37
Poor customer service
It been such a terrible experience to get my upgrade cancelled been calling since the 10th of may it’s bow june nothing only “ its still in progress “ . Never thought I would this unhappy with MTN and their sales/ cancellation desk...
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
04 Jun 2021, 13:50Hi Fortunate,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122450
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122450
Regards,
The Mondo Team
Mondo's reply04 Jun 2021, 13:50
Official
Hi Fortunate,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122450
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO122450
Regards,
The Mondo Team
Mondo's replyOfficial
07 Jun 2021, 15:39Hi Fortunate,
As discussed with our consultant, we have sent your details to the MTN warehouse and requested for the return reference number.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have sent your details to the MTN warehouse and requested for the return reference number.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply07 Jun 2021, 15:39
Official
Hi Fortunate,
As discussed with our consultant, we have sent your details to the MTN warehouse and requested for the return reference number.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, we have sent your details to the MTN warehouse and requested for the return reference number.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
11 Jun 2021, 15:30Hi Fortunate,
We have requested for the warehouse to place priority on the return of the package.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have requested for the warehouse to place priority on the return of the package.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply11 Jun 2021, 15:30
Official
Hi Fortunate,
We have requested for the warehouse to place priority on the return of the package.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
We have requested for the warehouse to place priority on the return of the package.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 11:25Hi Fortunate,
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
Mondo's reply21 Jun 2021, 11:25
Official
Hi Fortunate,
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
As discussed, we have received the reference number from the warehouse.
The cancellation request has been submitted.
Our team will keep you updated on the progress of this.
Regards,
The Mondo team
Mondo's replyOfficial
24 Jun 2021, 08:24Hi Fortunate,
As discussed, MTN has confirmed that the upgrade reversal has been process.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo team
As discussed, MTN has confirmed that the upgrade reversal has been process.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo team
Mondo's reply24 Jun 2021, 08:24
Official
Hi Fortunate,
As discussed, MTN has confirmed that the upgrade reversal has been process.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo team
As discussed, MTN has confirmed that the upgrade reversal has been process.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo team