Poor customer service

I app**** on the MTN online store for a new contract and on the 1st June 2020, an agent of Mondo called me and went through my application for an MTN contract which consequently approved. I then sent the required documents and expected to be updated on when I'd receive the device. It has been already 9 working days since the contract was approved but I still have no update as to when I must expect delivery.Thrice I have been asked via SMS to send my documents, thrice i sent my documents to mondo, thrice I have engaged in a live chat with an agent on on Mondo's webpage, I have sent 1 e-mail and engaged in 2 Facebook chats with the agents of buymondo and I have not received any satisfactory feedback All the while I'm being told absolute nonsense with no practical timeline (yet the agent who walked me through the application, told me that I should expect delivery within 7 working days, it's already going to 10) I give Mondo 1 star for poor customer service and the inconvenience this runaround is giving me. All I'm in interested in right now is cancelling the contract altogether and cutting loose. I'd find it pretty hard to refer anyone else to Mondo after this charade