AN
Andile N
1 reviews | Active since Jan 2017
11 Aug 2022, 13:31
Poor Customer Service
Communication very bad
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
11 Aug 2022, 13:57Good day Andile,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259405
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259405
Regards,
The Mondo Team
Mondo's reply11 Aug 2022, 13:57
Official
Good day Andile,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259405
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO259405
Regards,
The Mondo Team
Mondo's replyOfficial
15 Aug 2022, 13:56Hi Andile,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Regards,
The Mondo Team
Mondo's reply15 Aug 2022, 13:56
Official
Hi Andile,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Aug 2022, 11:23Hi Andile,
Trust you are well.
As per our telephonic discussion, please note that we have logged an internal investigation to have the call that was made to you in August assessed.
Feedback will be provided to you within this week.
Thank you for raising your concern with us. This has been acknowledged and will be raised with the relevant departments.
We do apologize for the level of service that you received.
Have a great day further.
Kind Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that we have logged an internal investigation to have the call that was made to you in August assessed.
Feedback will be provided to you within this week.
Thank you for raising your concern with us. This has been acknowledged and will be raised with the relevant departments.
We do apologize for the level of service that you received.
Have a great day further.
Kind Regards,
The Mondo Team
Mondo's reply16 Aug 2022, 11:23
Official
Hi Andile,
Trust you are well.
As per our telephonic discussion, please note that we have logged an internal investigation to have the call that was made to you in August assessed.
Feedback will be provided to you within this week.
Thank you for raising your concern with us. This has been acknowledged and will be raised with the relevant departments.
We do apologize for the level of service that you received.
Have a great day further.
Kind Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that we have logged an internal investigation to have the call that was made to you in August assessed.
Feedback will be provided to you within this week.
Thank you for raising your concern with us. This has been acknowledged and will be raised with the relevant departments.
We do apologize for the level of service that you received.
Have a great day further.
Kind Regards,
The Mondo Team
Mondo's replyOfficial
29 Aug 2022, 09:56Hi Andile,
Trust you are well.
Please note that there were no calls made to you by Mondo after the initial upgrade was done in July.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that there were no calls made to you by Mondo after the initial upgrade was done in July.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply29 Aug 2022, 09:56
Official
Hi Andile,
Trust you are well.
Please note that there were no calls made to you by Mondo after the initial upgrade was done in July.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that there were no calls made to you by Mondo after the initial upgrade was done in July.
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team