SM
Siduduzile M
1 reviews | Active since Aug 2024
19 Aug 2024, 15:39
Poor Customer service
This rewards team misled me with the information that they were upgrading my contract whereas they were creating another contract on my name. Im still paying for something i didn't wish to have. They do not give me any assistance in cancelling the contract they created which i never asked for... Poor poor customer service.
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Mondo's replyOfficial
20 Aug 2024, 14:56Hi Siduduzile ,
Thank you for taking the time to write to us about the quality of service you received.
Please note we had logged a collection however it was unsuccessful as you did not have the original packaging for the device.
MTN requires the device to be returned with the original packaging. Due to not having the original packaging, we are unable to assist further with a cancellation.
We apologize for any inconvenience caused.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about the quality of service you received.
Please note we had logged a collection however it was unsuccessful as you did not have the original packaging for the device.
MTN requires the device to be returned with the original packaging. Due to not having the original packaging, we are unable to assist further with a cancellation.
We apologize for any inconvenience caused.
Kind Regards,
The Mondo Team
Mondo's reply20 Aug 2024, 14:56
Official
Hi Siduduzile ,
Thank you for taking the time to write to us about the quality of service you received.
Please note we had logged a collection however it was unsuccessful as you did not have the original packaging for the device.
MTN requires the device to be returned with the original packaging. Due to not having the original packaging, we are unable to assist further with a cancellation.
We apologize for any inconvenience caused.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about the quality of service you received.
Please note we had logged a collection however it was unsuccessful as you did not have the original packaging for the device.
MTN requires the device to be returned with the original packaging. Due to not having the original packaging, we are unable to assist further with a cancellation.
We apologize for any inconvenience caused.
Kind Regards,
The Mondo Team