MF
Melanie F
1 reviews | Active since Aug 2018
15 Sept 2026, 16:25
Poor Customer Service
I have been trying for over a week to get someone at Mondo Sales to contact me regarding an upgrade, but up to date no assistance was received. I have made use of all the contact methods on their Website. I have been a customer for almost 4 years.
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Replies (2)
Mondo's replyOfficial
16 Sept 2026, 08:32Hi Melanie, being a Mondo customer for almost four years, you should not have had to spend more than a week trying every contact method on our website simply to receive assistance with an upgrade. Your requests should have been acknowledged and followed up, and for that we would like to apologise. Please could you private message your contact number and contract number and we will have the relevant team trace your previous contact attempts and arrange for someone to contact you about the upgrade.
Mondo's reply16 Sept 2026, 08:32
Official
Hi Melanie, being a Mondo customer for almost four years, you should not have had to spend more than a week trying every contact method on our website simply to receive assistance with an upgrade. Your requests should have been acknowledged and followed up, and for that we would like to apologise. Please could you private message your contact number and contract number and we will have the relevant team trace your previous contact attempts and arrange for someone to contact you about the upgrade.
Mondo's replyOfficial
16 Sept 2026, 08:46Thank you, I have escalated it to the team.
Mondo's reply16 Sept 2026, 08:46
Official
Thank you, I have escalated it to the team.