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Sibusiso M

1 reviews | Active since Dec 2018

02 Sept 2021, 12:34

Poor Customer Service

I have been sending e-mails regarding the update for the delivery of my cellphone, without success. I have never seen such levels of ineptitude.

0
Replies (6)
Mondo
Mondo's reply02 Sept 2021, 12:40
Official
Hi Sibusiso,
 
Thank you for taking the time to write to us about your MTN delivery.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO134288
 
Regards,
 
The Mondo Team

SM
Sibusiso M's update02 Sept 2021, 12:50
Reviewer Update
It is in your best interest that you expedite dealing with this complaint. I have been waiting since 24 August 2021.

That is more than is necessarily required for a reasonable waiting period.

If I do not have that phone by the end of business, I am serving a cancelation notice.
Mondo
Mondo's reply02 Sept 2021, 14:58
Official
Good day,

We do apologize for the delay and inconvenience caused regarding your delivery.

You will receive an updated before COB today.

Regards,
The Mondo Team
SM
Sibusiso M's update03 Sept 2021, 11:26
Reviewer Update
I confirm that business ended yesterday without hearing from yourselves.

Kindly advise where I can direct my notice of cancelation.

I will not stand for this.
Mondo
Mondo's reply03 Sept 2021, 13:19
Official
Good day,

Please note that you may escalate a cancellation request to ***

Regards,
The Mondo Team
SM
Sibusiso M's update03 Sept 2021, 13:26
Reviewer Update
That email address does not appear. What I see are asterisks.