HVdB
Heila Van den Berg
1 reviews | Active since Mar 2025
16 Sept 2021, 14:24
**** POOR CUSTOMER SERVICE!!!!!!!
Do NOT take deals from this company. Despite CONFIRMATION that by Telkom deal was CANCELLED, not only did the amount go off my account, now I have been handed over for non payment!!!! Despite NUMEROUS calls and emails for them to rectify the matter for THREE MONTHS, I am still dealing with it. **** POOR CUSTOMER SERVICE!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
16 Sept 2021, 14:29Hi Heila,
Thank you for taking the time to write to us about your Telkom Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137267
Regards,
The Mondo Team
Mondo's reply16 Sept 2021, 14:29
Official
Hi Heila,
Thank you for taking the time to write to us about your Telkom Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137267
Regards,
The Mondo Team
Mondo's replyOfficial
17 Sept 2021, 13:40Hi Heila,
Trust you are well.
As discussed with Mondo, please note that as per the system, the devices was returned to the warehouse yesterday (16/09/21) and an urgent cancellation has been sent.
Kindly note that should you be charged for these contracts, you may email us your invoice and we will escalate for a refund.
We do apologize for the delay and inconvenience caused regarding collection.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that as per the system, the devices was returned to the warehouse yesterday (16/09/21) and an urgent cancellation has been sent.
Kindly note that should you be charged for these contracts, you may email us your invoice and we will escalate for a refund.
We do apologize for the delay and inconvenience caused regarding collection.
Regards,
The Mondo Team
Mondo's reply17 Sept 2021, 13:40
Official
Hi Heila,
Trust you are well.
As discussed with Mondo, please note that as per the system, the devices was returned to the warehouse yesterday (16/09/21) and an urgent cancellation has been sent.
Kindly note that should you be charged for these contracts, you may email us your invoice and we will escalate for a refund.
We do apologize for the delay and inconvenience caused regarding collection.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that as per the system, the devices was returned to the warehouse yesterday (16/09/21) and an urgent cancellation has been sent.
Kindly note that should you be charged for these contracts, you may email us your invoice and we will escalate for a refund.
We do apologize for the delay and inconvenience caused regarding collection.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Oct 2021, 07:39Hi Heila,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Oct 2021, 07:39
Official
Hi Heila,
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query is resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team