1 reviews | Active since Aug 2020
Poor Customer service
This is the worst company anyone could ever use, their customer is utterly disgraceful, you get pushed from this department to that department. Agents working at Mondo have no telephonic ethic what so ever, people like Nicole Nayer who is in charge when the managers are not around cuts the calls on customers, does not know how to speak on the the phone, they keep telling you that you need to wait 24 to 48 working hours and no one ever gets back to you. Their consultants will call you sell you a deal tell you that you qualify, and after 5 weeks of waiting they tell you your credit score has dropped and they cannot help you. People like Trissa one of the so called managers give you promises over the phone which are never met. Then you get ti speak to someone higher than the so called manager named Stephanie Singh who also makes promises and do not meet them, its like dealing with a bunch of unprofessional clowns, i will never recommend this company to anyone ever, they give customers false hope just to get the customers details and after that you never hear from them unless you call them, when you do call them you spend countless minutes on the phone waiting for a consultant yet they say that they will call you. This company and their staff are very *********** and they are *****!
