TM
Thabile M
1 reviews | Active since Nov 2019
24 Feb 2023, 16:24
Poor customer service
I'm really ****ed at the service Mondo is giving to us as customers, since last week I was approved for a contract now I have been waiting for a customer service agent to call me until today nothing, your service is very bad I have sent emails, even called them and they ****
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
24 Feb 2023, 16:32Good day Thabile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO354880
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO354880
Regards,
The Mondo Team
Mondo's reply24 Feb 2023, 16:32
Official
Good day Thabile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO354880
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO354880
Regards,
The Mondo Team
TM
Thabile M's updateReviewer Update
24 Feb 2023, 16:43I will believe it when I receive the call, I called yesterday and I was promised a call back till today so I will only believe when I actually get called
TM
Thabile M's update24 Feb 2023, 16:43
Reviewer Update
I will believe it when I receive the call, I called yesterday and I was promised a call back till today so I will only believe when I actually get called
Mondo's replyOfficial
24 Feb 2023, 16:53We do apologize for the inconvenience caused.
We are currently looking into your query.
We are currently looking into your query.
Mondo's reply24 Feb 2023, 16:53
Official
We do apologize for the inconvenience caused.
We are currently looking into your query.
We are currently looking into your query.
Mondo's replyOfficial
27 Feb 2023, 14:24Hi Thabile,
Trust you are well.
We have reviewed your application and it was not approved at this time due to your credit score being low.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
We have reviewed your application and it was not approved at this time due to your credit score being low.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply27 Feb 2023, 14:24
Official
Hi Thabile,
Trust you are well.
We have reviewed your application and it was not approved at this time due to your credit score being low.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
We have reviewed your application and it was not approved at this time due to your credit score being low.
You may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team