Poor customer service

I have recently purchased an cellphone from this company. Telecon between agent was excellent. they hounded me up until i completed the application. I was told delivery will be made between 2 to 10 days. Application was completed on the 19th august 2021. I have email to query in regards to delivery, customer care emails me to check with the delivery company. I have contacted the delivery company, they are not aware of any such deliver. i contacted your customer care again. " Good day Famida, Thank you for your emailing Customer Care. Please note the below query has been redirected to *** for asistnce with the delivery. Kind Regards, Wiseman Zulu MTN SA Reference Number: ***

I have emailed requesting feedback. I have not heard since.

Please can you assist further or advise as to what exactly is going on.