PD
Patrick D
1 reviews | Active since Oct 2017
06 May 2021, 14:33
poor customer service
I am so digusted in the service i have received from Mondo. I app**** for a contract on the 23rd April. I have forwarded documents and everything they have requested. After 5 days and i am following up on my request and they are sending me from A to B. Is this the kind of service delivery you guys are providing. I wouldve understand if my application was declined but i am not getting anything from you guys. Really poor customer service
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
06 May 2021, 14:38Hi Patrick,
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused with regards to the application query.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is RCO118668
Regards,
The Mondo Team
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused with regards to the application query.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is RCO118668
Regards,
The Mondo Team
Mondo's reply06 May 2021, 14:38
Official
Hi Patrick,
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused with regards to the application query.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is RCO118668
Regards,
The Mondo Team
Thank you for taking the time to write to us. We pride ourselves in ensuring our customers are taken care off. We sincerely apologize for the inconvenience caused with regards to the application query.
One of our customer service consultants will be in contact with you to assist with your query.
Your refence number is RCO118668
Regards,
The Mondo Team
Mondo's replyOfficial
07 May 2021, 12:55Hi Patrick,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply07 May 2021, 12:55
Official
Hi Patrick,
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what the best possible time to contact you.
Regards,
The Mondo Team
PD
Patrick D's updateReviewer Update
07 May 2021, 15:41You may call me now
PD
Patrick D's update07 May 2021, 15:41
Reviewer Update
You may call me now
Mondo's replyOfficial
13 May 2021, 10:45Hi Patrick, Kindly note that we have attempted contacting you with regards to the application status query however, we haven't been successful. We regret to inform you that your application was not successful. We sincerely apologize for the inconvenience you have been caused. Your query will be closed on Mondo’s side. Should you have any further queries please call or email us. Regards, Mondo Team
Mondo's reply13 May 2021, 10:45
Official
Hi Patrick, Kindly note that we have attempted contacting you with regards to the application status query however, we haven't been successful. We regret to inform you that your application was not successful. We sincerely apologize for the inconvenience you have been caused. Your query will be closed on Mondo’s side. Should you have any further queries please call or email us. Regards, Mondo Team