KM
Klaas M
1 reviews | Active since Jan 2013
08 Jul 2019, 12:17
Poor customer service
I took out a new Telkom contract with Mondo on the 27-06-2019, two days down the line my account was debited, yet I'm still waiting for my Huawei Psmart 2019.No one gives me an ETA,I'm extremely disappointed with the service rendered to me...
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
08 Jul 2019, 12:21Good Day Klaas,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply08 Jul 2019, 12:21
Official
Good Day Klaas,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
08 Jul 2019, 16:22Good Day Klaas,
As discussed with our consultant, please note that we have escalated your query to the relevant department.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your query to the relevant department.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply08 Jul 2019, 16:22
Official
Good Day Klaas,
As discussed with our consultant, please note that we have escalated your query to the relevant department.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, please note that we have escalated your query to the relevant department.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
KM
Klaas M's updateReviewer Update
11 Jul 2019, 16:03Good day Team Mondo.
I still haven't received my order,however yesterday I received an sms that reads as follows, Dear customer your Telkom order is on it's way.Upon delivery please produce your copies of ID and proof of address.I received the same sms on the 01-07-2019 at 15:16:24.At the moment you guys are running exactly the same special bundled with Bluetooth earphones. I'm indubitably getting confused now.
Regards
Klaas
I still haven't received my order,however yesterday I received an sms that reads as follows, Dear customer your Telkom order is on it's way.Upon delivery please produce your copies of ID and proof of address.I received the same sms on the 01-07-2019 at 15:16:24.At the moment you guys are running exactly the same special bundled with Bluetooth earphones. I'm indubitably getting confused now.
Regards
Klaas
KM
Klaas M's update11 Jul 2019, 16:03
Reviewer Update
Good day Team Mondo.
I still haven't received my order,however yesterday I received an sms that reads as follows, Dear customer your Telkom order is on it's way.Upon delivery please produce your copies of ID and proof of address.I received the same sms on the 01-07-2019 at 15:16:24.At the moment you guys are running exactly the same special bundled with Bluetooth earphones. I'm indubitably getting confused now.
Regards
Klaas
I still haven't received my order,however yesterday I received an sms that reads as follows, Dear customer your Telkom order is on it's way.Upon delivery please produce your copies of ID and proof of address.I received the same sms on the 01-07-2019 at 15:16:24.At the moment you guys are running exactly the same special bundled with Bluetooth earphones. I'm indubitably getting confused now.
Regards
Klaas
Mondo's replyOfficial
15 Jul 2019, 16:25Good Day Klaas,
Please note that we have made arrangements to have your package urgently delivered to you.
The courier company will be in contact with you to confirm the details you have provided to us.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have made arrangements to have your package urgently delivered to you.
The courier company will be in contact with you to confirm the details you have provided to us.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply15 Jul 2019, 16:25
Official
Good Day Klaas,
Please note that we have made arrangements to have your package urgently delivered to you.
The courier company will be in contact with you to confirm the details you have provided to us.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Please note that we have made arrangements to have your package urgently delivered to you.
The courier company will be in contact with you to confirm the details you have provided to us.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
17 Jul 2019, 11:37Good Day Klaas,
Please note that your device has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Please note that your device has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Mondo's reply17 Jul 2019, 11:37
Official
Good Day Klaas,
Please note that your device has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team
Please note that your device has been successfully delivered and activated.
Your query is now resolved.
Should you have any further queries please feel free to email us.
Kind Regards,
Mondo Team