RS
Ruaan S
1 reviews | Active since May 2018
08 Jan 2019, 11:25
poor customer service
such poor customer service from Lisa Marie your customer service consultant in this day and age... Refuses to listen,refuses to transfer me to another consultant...basically telling me,they "mondo" can do nothing abt my problem its between myself ,the courier and Telkom,but i never had dealings personally with those companies...i regret entering into an agreement with this company.
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Replies (7)0
Replies (7)RS
Ruaan S's updateReviewer Update
08 Jan 2019, 11:27oh and I'm still waiting for a supervisor to call me back...
RS
Ruaan S's update08 Jan 2019, 11:27
Reviewer Update
oh and I'm still waiting for a supervisor to call me back...
Mondo's replyOfficial
08 Jan 2019, 11:39Good Day Ruaan,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply08 Jan 2019, 11:39
Official
Good Day Ruaan,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Jan 2019, 16:48Good Day Ruaan,
As per your discussion with Kimona, your device has been successfully delivered and your contract has been activated.
We have also compensated you for the inconvenience caused to you.
Kind Regards,
Mondo Team
As per your discussion with Kimona, your device has been successfully delivered and your contract has been activated.
We have also compensated you for the inconvenience caused to you.
Kind Regards,
Mondo Team
Mondo's reply18 Jan 2019, 16:48
Official
Good Day Ruaan,
As per your discussion with Kimona, your device has been successfully delivered and your contract has been activated.
We have also compensated you for the inconvenience caused to you.
Kind Regards,
Mondo Team
As per your discussion with Kimona, your device has been successfully delivered and your contract has been activated.
We have also compensated you for the inconvenience caused to you.
Kind Regards,
Mondo Team
RS
Ruaan S's updateReviewer Update
21 Jan 2019, 14:24Good day,
I must say my complaint was handled in a very professional manner by Kimona,This company has more than made up by the way they handled my compliant and I am happy to say "I am a happy MONDO customer" now
Thanks Kimona for all the calls and follow ups, you great asset to your company!!!!!!
RS
Ruaan S's update21 Jan 2019, 14:24
Reviewer Update
Good day,
I must say my complaint was handled in a very professional manner by Kimona,This company has more than made up by the way they handled my compliant and I am happy to say "I am a happy MONDO customer" now
Thanks Kimona for all the calls and follow ups, you great asset to your company!!!!!!
RS
Ruaan S's updateReviewer Update
21 Jan 2019, 14:25Good day, I must say my complaint was handled in a very professional manner by Kimona,This company has more than made up by the way they handled my compliant and I am happy to say "I am a happy MONDO customer" now.
Thanks Kimona for all the calls and follow ups, you great asset to your company!!!!!!
RS
Ruaan S's update21 Jan 2019, 14:25
Reviewer Update
Good day, I must say my complaint was handled in a very professional manner by Kimona,This company has more than made up by the way they handled my compliant and I am happy to say "I am a happy MONDO customer" now.
Thanks Kimona for all the calls and follow ups, you great asset to your company!!!!!!
RS
Ruaan S's updateReviewer Update
21 Jan 2019, 14:26Good day, I must say my complaint was handled in a very professional manner by Kimona,This company has more than made up by the way they handled my compliant and I am happy to say "I am a happy MONDO customer" now. Thanks Kimona for all the calls and follow ups, you're a great asset to your company!!!!!!
RS
Ruaan S's update21 Jan 2019, 14:26
Reviewer Update
Good day, I must say my complaint was handled in a very professional manner by Kimona,This company has more than made up by the way they handled my compliant and I am happy to say "I am a happy MONDO customer" now. Thanks Kimona for all the calls and follow ups, you're a great asset to your company!!!!!!
Mondo's replyOfficial
11 Jan 2023, 14:40Mondo's reply11 Jan 2023, 14:40
Official