Poor customer feedback procees

At the beginning it was already a bit shaky as I had to wait at least 48 hours to get my call and I genuinely dont know if I was being impatient but lets move. The issue I have now is the process I am currently going through with the waiting now. I completed my phone application with Mondo telephonically on the 19th of October. I was then told that it would take 3 to 10 business days I think, for the order to be delivered to me. I was also told to follow up on business day number 3 as I would not be where my typical deliveries take place. I called and DSV told me something was delivered and Mondo had not even released. I called last week Wednesday to get feedback as I still hadnt gotten any info from Mondo/Courier company and I was told that there might be stockout issues and that they would give me a call on Friday 3 Nov to confirm what steps we can take (e.g. change the phone and get something within the range, confirm stock. I didnt get the call and I had to wait again until yesterday to give Mondo a call again and wasgiven a similar answer.

Whhat ****ed me off is that the consultant said he had to follow proceedure and that I would only be able to receive feedback in 72 hours How do you treat cases that are out of the ordinary like normal day to day tasks and tell an irate customer that they have to wait that long to receive feedback, and that you dont further escalate a matter that a manager is involved?

I am genuinely disappointed because my initial call went so well with you guys, but the answers I am now getting are getting me on the verge of wanting to cancel this so that I dont have to constant follow up. Now more than 15 business days later and the only one who is bothering with looking for feedback is me. The last time I was contacted by you guys is when you were thrreatening me to make sure my debit order details were verified otherwise I woildnt be able to get my phone (20-something October), and nothing else after that.

You need to really look into how you deal with these out of the ordinary issues, especially stockouts and hw queries are dealt with because they can really make a pleasant experience sour.

I need resolution on this ASAP