Poor Customer Care

Item: Mondo
Rating: 1
Author: Terence S

Good day,

On the 24th of December, Phindile called me to inform me that they will pass the credit for the R149 + R240 on the next invoice. I have had a look now at my invoice and I do not see a credit.

Please advise?

Thanks and regards, Terence Scheinberg

Helpful (0)

Replies (3)

Mondo's replyOfficial

05 Jan 2021, 08:05

Hi

We have received your query,

Kindly note that one of our dedicated consultants will be in contact with you.

Regards

The Mondo Team

Mondo's reply05 Jan 2021, 08:05

Official

Hi

We have received your query,

Kindly note that one of our dedicated consultants will be in contact with you.

Regards

The Mondo Team

Terence S's updateReviewer Update

05 Jan 2021, 08:22

Kim called me now and informed me that Phindile advised me that the accounts department only opens in the 3rd week of January. I asked Kim to double check this on the recording, as I do not recall be informed of this. I also fail to understand that Vodacom closes their accounts department from before Christmas until the 3rd week on January.

Terence S's update05 Jan 2021, 08:22

Reviewer Update

Mondo's replyOfficial

05 Jan 2021, 10:52

Hi Terence,

Phindile will be in contact with you to discuss further.

Regards

The Mondo Team

Mondo's reply05 Jan 2021, 10:52

Official

Hi Terence,

Phindile will be in contact with you to discuss further.

Regards

The Mondo Team